Patient Services Advisor

NHS; Lutterworth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare provider in Lutterworth is seeking a Patients Services Advisor for a fixed-term contract. The ideal candidate will have customer care experience, preferably in a medical setting, and will be responsible for welcoming patients, managing appointments, and processing prescriptions. The position requires excellent communication skills, strong IT skills, and the ability to work both independently and as part of a team. This part-time role offers a supportive work environment focused on patient care.

Qualifications

• Experience in a customer care environment, ideally medical.
• Ability to work as a team member and independently.
• Ability to follow policy and procedure.

Responsibilities

• Welcoming patients and answering phone calls.
• Registering patients and managing appointments.
• Processing prescriptions and maintaining medical records.

Skills

Excellent communication skills

Strong IT skills

Clear telephone manner

Effective time management

Good interpersonal skills

Problem solving skills

Education

GCSE English (C or above) and three others

Tools

SystmOne

Office

Outlook

Job description

Job summary

We are looking for an additional Patients Services Advisor for a fixed term contact with the potential view to continue. We open 7:45am - 6:45pm each weekday. You will be required to work shifts that start or end at the above times. You must have experience in a customer care environment, ideally medical and have energy, enthusiasm and be self-motivated with excellent communication skills.

Main duties of the job

• Welcoming patients
• Answering phone calls
• Registering patients
• Managing appointments
• Processing prescriptions
• Maintaining medical records
• Filing and scanning documents
• Providing information
• Maintaining confidentiality
• Dealing with difficult situations
• Working as part of a multidisciplinary team (GPs, nurses, healthcare assistants, and admin staff).

About us

We have modern, purpose built, premises in the South Leicestershire town of Lutterworth and a growing list size of 10850 patients and pride ourselves on providing a friendly, patient centred service.

10,850 patient list size

SystmOne

The GP team includes 4 partners and 5 Salaried GPs

Our partners have varied interests and includes an LPT board member.

We also have a large team of clinical staff including 1 ANP, 4 Nurses, 2 HCAs and 2 Mental Health Practitioners.

Experienced reception and administrational team.

GP registrar training

Medical Students (1st 3rd and 5th years)

PCN Pharmacist Support

High QOF achievement and Prevalence

Opportunities to develop skills

We are also part of a strong South Blaby and Lutterworth PCN.

Details

Date posted: 18 December 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Fixed term

Duration: 6 months

Working pattern: Part-time

Reference number: A1973-25-0010

Job locations: Lutterworth Medical Centre, Gilmorton Road, Lutterworth, Leicestershire, LE17 4EB

Job responsibilities

The duties and responsibilities to be undertaken by members of the Practice Administration Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming and outgoing mail.
• Taking messages and passing on information
• Receiving prescription queries received by patients or pharmacies on patients' behalf, ensuring accuracy and compliance with repeat prescription protocol.
• Liaise with local pharmacies.
• Processing Incoming post
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Receiving and dealing with concerns raised by patients and if unable to address at source, escalating in the appropriate manner according to the Practice Complaints Policy.
• Dealing with difficult patients but if unable to deal, escalating in the appropriate manner.
• Alert the Practice Manager or GPs of any problems arising from appointment system or customer service issues.
• Computer data entry processing, read coding and recording information in accordance with Practice procedures.
• Enter test results and consultation data into patient records ensuring accuracy and compliance with current Read Code policy.
• Registrations of new patients - computer data entry and medical records

Person Specification

Skills - Essential

• Excellent communication skills (written and oral)
• Strong IT skills (generic)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• SystmOne user skills

Personal Qualities - Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Initiative and judgement (knowing when to ask for help)
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications - Essential

• GCSE English (C or above) and at least three others

Desirable Qualifications

• Educated to A-level/equivalent or higher, with relevant experience
• AMSPAR qualification
• NVQ Level 2 in Health and Social Care

Other - Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintain confidentiality at all times

Experience - Essential

• Experience of working with the general public
• Experience of administrative duties

  Desirable Experience

  • Experience of working in general practice

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name: Wycliffe Medical Practice

  Address: Lutterworth Medical Centre, Gilmorton Road, Lutterworth, Leicestershire, LE17 4EB

  Employer's website: http://www.wycliffemedicalpractice.nhs.uk/