Customer Excellence Manager: Lead Service Strategy & Growth

Butcombe Brewery - Central; Bridgwater Without; On-site; GBP 36,000 - 40,000; Full time

Job summary

A leading brewery group is looking for an experienced Customer Excellence Manager to enhance the customer journey and strengthen cross-team collaboration. This role includes leading the Customer Excellence team, driving continuous improvement in service standards, and utilizing customer insights to inform strategies. The ideal candidate will possess strong leadership skills and a proven track record in customer service excellence. Competitive salary and benefits offered, including generous holiday and employee discounts.

Benefits

Salary: £36k–£40k

25 days holiday + bank holidays + birthday off

30% off food, drink & stays

20% off beer and merch

24/7 wellbeing support

Opportunities for growth

Qualifications

• Proven experience in leading and developing high-performing teams.
• Track record in driving customer service improvements.
• Strong communication skills at senior levels.

Responsibilities

• Lead and develop the Customer Excellence team.
• Set and execute customer service strategy.
• Drive initiatives for customer retention and satisfaction.

Skills

Leadership

Customer service excellence

Communication

Analytical skills

Stakeholder management

Tools

CRM systems

Order management platforms

Job description

A leading brewery group is looking for an experienced Customer Excellence Manager to enhance the customer journey and strengthen cross-team collaboration. This role includes leading the Customer Excellence team, driving continuous improvement in service standards, and utilizing customer insights to inform strategies. The ideal candidate will possess strong leadership skills and a proven track record in customer service excellence. Competitive salary and benefits offered, including generous holiday and employee discounts.