Customer Services Administrator

Abbott; Abingdon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global healthcare leader is seeking an OH Customer Services Administrator in Abingdon to manage clinic coordination and provide support to clinicians. The ideal candidate will have excellent communication abilities, administrative skills, and IT knowledge, with a focus on customer satisfaction. This role offers opportunities for career growth within a company recognized for its commitment to diversity and employee satisfaction.

Benefits

Career development opportunities

Recognition for diversity and inclusion

Positive work environment

Qualifications

• Clients' needs must be met with strong customer service skills.
• Prioritize workload effectively to meet deadlines.
• Experience in a service-related field is preferred.

Responsibilities

• Coordinate clinic calendars for scheduling.
• Maintain clinicians' schedules including leave and training.
• Liaise with suppliers for clinic resources.
• Manage documentation and timely reporting.
• Administer tasks within Occupational Health Management System.
• Provide administrative support to the wider team.

Skills

Excellent written and oral communication skills

Strong administrative skills

Attention to detail

IT literate (Word, Excel & Outlook)

Customer and quality focused

Education

Education to national standards

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Our Toxicology Business, part of Abbott Rapid Diagnostics, is currently recruiting for a OH Customer Services Administrator. The role would be based in our Abingdon (Oxfordshire) office.

We’re looking for a Customer Service Administrator to join our dynamic Occupational Health (OH) team within the Toxicology business unit.

RESPONIBILITIES

• Clinic Coordination: Set up and manage clinic calendars in our Occupational Health Management System to enable smooth appointment scheduling.
• Clinician Support: Maintain clinicians’ schedules, including managing annual leave and training time.
• Supplier Liaison: Collaborate with third-party providers to ensure clinics are fully resourced and run efficiently.
• Documentation Management: Upload reports and certificates from third-party services, ensuring timely delivery to clients in line with KPIs.
• System Administration: Perform a variety of administrative tasks within our Occupational Health Management System to keep everything running like clockwork.
• General Admin Support: Provide day-to-day administrative assistance to support the wider team and business objectives.
• Team Collaboration: Support with other duties as needed to help the team succeed.

EXPERIENCE | EDUCATION

• Education to national standards
• Excellent written and oral communication skills
• Strong administrative skills with attention to detail and accuracy.
• IT literate with a good working knowledge of Word, Excel & Outlook
• Experience of working for a service provider in a related field is preferable.
• Ability to prioritise workload to meet deadlines
• Be customer and quality focused

COMPETENCIES

• Pioneering – Ability to work with your line manager and the wider business to support with Continuous Improvement projects.
• Achieving – Ensuring that you always work with the objective of meeting all measurable KPIs.
• Caring – Supporting customers and colleagues to achieve the desired outcomes for our customers.
• Enduring – Ensuring that current, or changes to any process ensure the long-term success of customer services and retain and grow our customer base.

Working at Abbott

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.