Customer Service jobs in Großbritannien

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Our Healthcare Air Operations team based in Hounslow is looking for an experienced and customer-centric Healthcare Business Solution Manager to join the team. In this role, you will manage all aspects of healthcare air freight solution design and support the diverse needs of customers shipping healthcare products.

This is a Monday to Friday role, 08:00-17:00.

Reporting into the Healthcare Operations Manager you will have daily engagement with customers and operational teams to design and procure solutions, support implementation, manage escalations, and ensure all activities are delivered in line with customer requirements and quality standards. Your responsibilities will include:

• Lead value-added service initiatives, including Logistics Risk Assessments, packaging solutions, airline capabilities, and data logger solutions
• Support Business Development and Account Owners with MBRs, KPIs, and operational performance queries
• Assist with RFQs, RFIs, and ad-hoc customer requests
• Support and coordinate new business implementations, ensuring smooth operational handover
• Build and maintain strong relationships with internal and external stakeholders including airlines and cold chain solution providers
• Drive customer service improvements, including corrective and preventive actions (CAPA) management and issue resolution
• Own and manage customer SOPs, ensuring operations teams are trained on new and updated requirements
• Work closely with the Quality team and Responsible Person to ensure all regulatory and compliance requirements are met and exceeded
• Collaborate closely with the Healthcare Operations team, supporting clients with tailored solutions and ensuring seamless internal coordination

Our ideal candidate will have strong experience in freight forwarding or logistics ideally within the healthcare logistics sector and a deep understanding of healthcare supply chains, including cold chain management, regulatory compliance, and customer requirements. You will be comfortable building and maintaining effective relationships with both internal teams and external stakeholders. You will have strong strategic and analytical thinking, excellent communication and presentation skills.

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

Wevalueyourprofessionalandpersonalgrowth.That’swhyweshareplentyofcareeropportunitiesforyoutothrivewithinCEVA.

Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.