Customer Services Administrator

Abbott Laboratories; Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global healthcare leader seeks a Customer Service Administrator for the Occupational Health team in Abingdon, UK. The role involves managing clinic schedules, supporting clinicians, and ensuring efficient operations. Candidates should have strong administrative skills, a focus on quality, and effective communication abilities. This position offers career development opportunities with a recognized employer in the healthcare sector, ensuring a fulfilling workplace that values growth and diversity.

Benefits

Career development opportunities

Recognized as a great place to work

Focus on diversity and inclusion

Qualifications

• Experience of working for a service provider in a related field is preferable.
• Ability to prioritise workload to meet deadlines.
• Be customer and quality focused.

Responsibilities

• Set up and manage clinic calendars in the Occupational Health Management System.
• Maintain clinicians’ schedules and manage annual leave.
• Collaborate with third-party providers for efficient clinic operations.
• Upload reports and certificates ensuring timely delivery to clients.
• Perform various administrative tasks to keep the system running smoothly.
• Provide day-to-day administrative assistance to support team objectives.
• Support with other duties as needed to help the team succeed.

Skills

Excellent written and oral communication skills

Strong administrative skills

IT literate (Word, Excel & Outlook)

Education

Education to national standards

Job description

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

The Opportunity

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

Our Toxicology Business, part of Abbott Rapid Diagnostics, is currently recruiting for a OH Customer Services Administrator. The role would be based in our Abingdon (Oxfordshire) office.

We’re looking for a Customer Service Administrator to join our dynamic Occupational Health (OH) team within the Toxicology business unit. Based at our Abingdon office, you’ll play a key role in supporting the seamless delivery of our Occupational Health services to clients across the UK.

This is more than just an admin role, it’s an opportunity to be part of a team that helps keep workplaces safe, healthy, and compliant. Your work will directly impact our customer experience and contribute to the overall efficiency and success of our operations.

This job description will be reviewed periodically and is subject to change.

RESPONSIBILITIES

• Clinic Coordination: Set up and manage clinic calendars in our Occupational Health Management System to enable smooth appointment scheduling.
• Clinician Support: Maintain clinicians’ schedules, including managing annual leave and training time.
• Supplier Liaison: Collaborate with third-party providers to ensure clinics are fully resourced and run efficiently.
• Documentation Management: Upload reports and certificates from third-party services, ensuring timely delivery to clients in line with KPIs.
• System Administration: Perform a variety of administrative tasks within our Occupational Health Management System to keep everything running like clockwork.
• General Admin Support: Provide day-to-day administrative assistance to support the wider team and business objectives.
• Team Collaboration: Support with other duties as needed to help the team succeed.

EXPERIENCE | EDUCATION

• Education to national standards
• Excellent written and oral communication skills
• Strong administrative skills with attention to detail and accuracy.
• IT literate with a good working knowledge of Word, Excel & Outlook
• Experience of working for a service provider in a related field is preferable.
• Ability to prioritise workload to meet deadlines
• Be customer and quality focused

COMPETENCIES

• Pioneering – Ability to work with your line manager and the wider business to support with Continuous Improvement projects.
• Achieving – Ensuring that you always work with the objective of meeting all measurable KPIs.
• Caring – Supporting customers and colleagues to achieve the desired outcomes for our customers.
• Enduring – Ensuring that current, or changes to any process ensure the long-term success of customer services and retain and grow our customer base.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.