Administrator

Pontoon; Scotland; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A recruitment agency is seeking an Administrator in Dundee to provide administrative support for a major banking group. Candidates should possess strong risk awareness and work efficiently under pressure. The position involves hybrid working and requires effective management of customer queries. A 12-month temporary contract starts in February 2026, with extensive training provided to ensure success in the role.

Benefits

Flexible benefits

Access to shops and restaurants

Proximity to public transport

Comprehensive training

Growth opportunities

Qualifications

• Solid risk and controls awareness.
• Ability to work to tight SLAs efficiently.
• Proactive nature with innovative thinking under pressure.

Responsibilities

• Works within compliance processes and reports non-compliance issues.
• Meets customer needs and supervises customer advisors.
• Processes cases, handles complex queries, and resolves problems.
• Organizes and maintains correspondence files.
• Participates in training opportunities to develop capabilities.
• Collects and prepares data regarding ongoing issues.

Skills

Risk and controls awareness

Efficiency in tight SLAs

Proactive innovation

High accuracy under pressure

Job description

Job Title: Administrator

Location: Dundee

Pay Rate: 14.02p/hr

Hours: Monday - Friday - 9am - 5pm. Please note, you may need to support shifts between 8:30am - 5:30 dependant on business needs.

Hybrid Working: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

Contract Type: Temporary - 12 months

Start Date: February 2026

Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As part of the IP&I team, this role is primarily administrative based but flex across other contact channels (e-mail and web chat) may be required.

A 6-8 week training programme will teach you all you need to know about the wide range of products and services. This role carries out prescribed customer management activities and provides support to others by following existing procedures.

Responsibilities

• Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.
• Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.
• Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
• Creates, organises and maintains files for correspondence and records.
• Develops personal capabilities using existing formal and informal training opportunities.
• Collects and prepares standard data related to ongoing issues.

About our client

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements

• Solid risk and controls awareness
• Efficiency and able to work to tight SLAs
• A proactive nature, with the ability to innovate and challenge in support of the business model we are operating
• Proven track record to work at pace in an environment of complexity and time-based pressure, retaining high levels of accuracy and control throughout

Benefits

• Flexible benefits to suit your lifestyle, such as discounted shopping
• Great access to shops and restaurants
• Close to public transport links
• First class support and training for all colleagues
• Opportunity for growth within the company
• Hybrid working approach (once initial onsite training has been completed)

CONTACTING US: Please note that the Adecco Dundee office is not the contact point for this role. If you need support follow THIS LINK.

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.