Service Desk Network Analyst

NES Fircroft Engineering Services; Basingstoke and Deane; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading engineering staffing provider in Basingstoke is seeking a Service Desk Network Analyst to manage a small IT team. The ideal candidate will have a robust background in Microsoft technologies and networking, coupled with solid customer service skills. Responsibilities include overseeing support desk functions and staff management. Candidates must be hands-on and capable of travel to other offices as needed. An excellent opportunity for those looking to contribute to a growing IT environment.

Qualifications

• Must have a strong Microsoft technology background with servers, firewalls, and networking.
• Experience in staff management is necessary due to direct reports.
• Customer-first approach and capable of rolling up sleeves in small IT teams.

Responsibilities

• Oversee a small IT team and manage two direct reports.
• Provide support desk leadership and customer service.
• Travel to various offices may be required.

Skills

Microsoft technology background

Networking skills

Solid customer service experience

Staff management experience

Hands-on attitude

Tools

Microsoft Servers

ERP Sage X3

SonicWall firewalls

VPN Zscaler knowledge

Job description

Service Desk Network Analyst - Permanent - Basingstoke

My client is looking to bring on board a Service Desk Network Analyst with a strong Microsoft technology background, servers, firewalls, networking etc, solid customer service experience and being able to bring this into the IT department.

The Service Desk Network Analyst will be responsible for 2 direct reports, so the role requires staff management experience, support desk experience and networking skills; a ‘Customer first’ approachable and hands‑on attitude is essential.

The Service Desk Network Analyst shouldn't be afraid of rolling up their sleeves and getting their hands dirty – it is only a small IT team within a medium size IT company, employing around 200 people.

Although based in Basingstoke, some travel to other offices (mostly Basingstoke, some in Europe) may be required.

Technical requirements: Microsoft Servers, desktop footprint, ERP Sage X3, SonicWall firewalls, VPN Zscaler knowledge.

Must be eligible to work in the UK. Must be able to drive.

Company overview

With over 90 years' combined experience, NES Fircroft is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed.

We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market‑leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.