Customer Relations Coordinator

Dexters Estate Agent Group; Teddington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading estate agency in Teddington is seeking a Customer Relations Team member to ensure timely responses and manage customer feedback. The role includes monitoring review sites, handling GDPR requests, and collaborating with colleagues. Ideal candidates are customer-focused, organized, and possess strong communication skills. The company offers significant career progression opportunities and emphasizes professionalism in the industry.

Benefits

Genuine progression opportunities

Professional qualifications

Qualifications

• Passion for customer service and upholding service standards.
• Confident in dealing with colleagues at all levels.
• Excellent timekeeping and absence record.

Responsibilities

• Monitor online review sites and respond to incoming feedback.
• Produce monthly figures including feedback and team stats.
• Assist in developing best practices for the team.

Skills

Customer Focused

Excellent communication skills

Good writing skills

Highly organised

Ability to maintain confidentiality

Flexible approach

Professional approach

Can demonstrate initiative

Job description

This role involves working with the Customer Relations Team to ensure accurate and timely response and logging of all feedback received. Carefully respond to and action GDPR requests. Responsible for collating and reporting figures for the Customer Relations Team.

Hours

Monday - Friday, 8 : 30am - 5 : 30pm

Location

Teddington

Salary

DOE

Key Responsibilities

Monitor online review sites, receive, register and respond to all incoming feedback

• Google Reviews
• Trust Pilot
• All Agents
• Customer Experience forms

Add review testimonials to Google sheet for marketing.

Responsible for producing monthly figures including feedback and team stats.

Respond to and accurately action GDPR requests to be unsubscribed or removed from our database.

Assist Customer Relations Team with complaint files where needed.

Assist in developing and documenting best practice for the team.

Research new rating sites and make recommendations for additional monitoring.

Provide support to Help & Advice teams when required.

Requirements

Passion for customer service and upholding our service standards.

Confidence to work as part of a busy team, dealing with colleagues at all levels.

Excellent timekeeping and absence record.

Enthusiastic, ‘Nothing is too much trouble’ attitude.

Smart, well presented – uphold dress code.

Ambassador for the company, always acting in the best interest of the company.

Skills

• Works in line with our Winning Ways
• Customer Focused, Cheeky, Epic, Flexible, First, Team Orientated
• Confident, with excellent communication skills, using telephone as first point of contact.
• Good writing skills.
• Ability to maintain confidentiality in all dealings and correspondence.
• Highly organised & able to prioritise a varied workload.
• Able to work under pressure with excellent attention to detail.
• Flexible approach to work particularly during busy periods.
• Has a professional approach, demonstrating high levels of integrity.
• Able to demonstrate initiative along with a ‘can do’ approach.

Why pick us?

90% of our Managers & Directors started their career with us at entry level. We offer genuine progression, fast tracking our people into management roles.

We're proud to say we are London’s only major firm of Residential Chartered Surveyors and the only Estate Agent in the UK able to provide both Government and industry specific professional qualifications, demonstrating our commitment to professionalism within our industry and attracting, developing and retaining the best talent!