Customer Service Assistant jobs in United Kingdom

About Us

We’re an award-winning charity fundraising agency with nearly 30 years’ experience, that delivers fundraising and awareness campaigns for some of the UK’s most well-known charities such as Dogs Trust, Guide Dogs and Breast Cancer Now.

Our passion for fundraising continues to grow and we raise over £40m for our charity partners each year.

The Private Site Fundraising Role

Our Private Site fundraisers are employed by Charity Link on permanent contracts, fulltime or part-time and enjoy a base rate, meaning you’ll always know a minimum income with plenty of potential to earn more.

This role really does make a difference to people’s lives!

You’ll be the public face of our charity partners with a mission to interact with the public and get their support in the form of regular monthly direct debit donations or lottery sign ups.

Private Site fundraising takes place at a vast array of shows, events, superstores and smaller stores, town centres, shopping centres and even train stations. These venues are pre-booked for you by our in-house venues team, whose focus is to give you the very best chance of securing as many donors as possible during your shift.

The working day itself will vary according to the venues you work and you should aim to be there when footfall is at its maximum. That means you’ll need to be flexible as to what hours you work, the evening being a particularly good time to find potential donors.

Charity-branded clothing and equipment (stands, pull-ups, tables, gazebos etc) are provided as well as an electric tablet to sign up donors.

Employee Benefits

1. Basic salary starting from £23,795 + uncapped discretionary bonus (£45K+ OTE)
2. 28 days annual leave with flexi holiday scheme
3. Pension plan
4. Healthcare plan worth up to £900 per annum
5. Death in service plan, twice your annual salary
6. Award winning training and on-going support
7. Shopping discounts at over 30,000 retailers
8. Generous referral scheme
9. Long service awards - includes extra holiday, cash gifts and additional healthcare
10. Regular incentives and discretionary bonus
11. Career development opportunities

Life as a charity fundraiser is an exciting one, full of challenges and even more rewards. No two days are the same and you’ll meet and connect with some of the best kinds of people.

If you're confident, optimistic, resilient and love talking to people, this could be your calling!

A Great Candidate Has

1. A positive attitude and a strong work ethic. You’re motivated to reach and surpass targets, working under your own initiative
2. Previous experience in a customer facing role such as sales, customer service or field sales
3. Excellent communication skills with demonstrable expertise interacting with the public and an ability to build immediate face-to-face rapport
4. The ability to work Saturdays – the weekends are peak times for sign ups!
5. Full UK Driving license and access to your own vehicle
6. The willingness to work outside in all weather
7. The desire to become a passionate advocate for the charity you represent

What Happens Next

The hiring process has the following steps:

1. CV application review – we aim to review your application as quickly as possible
2. Let’s talk – one of our team will contact you to discuss your experience and the role
3. Virtual Interview – 1 hour video interview with one of our recruiters
4. Fundraiser Experience – 1 hour in the field alongside an experienced private site fundraiser so you can see first-hand what the job entails and demonstrate an ability to open a conversation with a member of the public

Our Commitment to You

As our fundraisers engage with the public daily, we need to ensure we recruit the best people. This means those with the right skills, experience and background that support our ambitions.

Charity Link is an equal opportunities employer and we welcome applicants from all backgrounds.

Charity Link receive a lot of applications and we do our best to get back to everyone. If you have not heard from the recruitment team within 14 days of application, please assume you have not been successful.

Thank you for your interest.