Aftersales Manager

JR United Kingdom; Manchester; On-site; GBP 50,000 - 55,000; Full time

Job summary

A leading automotive retailer in Manchester is seeking an Aftersales Manager to oversee their Service Department. You'll lead a dynamic team, ensuring high standards in a fast-paced environment. The role emphasizes exceptional customer service, with responsibilities including budget management and compliance with manufacturer standards. This position offers a competitive salary, benefits, and opportunities for growth.

Benefits

Company car

Pension

Life assurance

Health care

33 days holiday

Exclusive company discounts

Qualifications

• Experience managing a successful workshop or parts department.
• Background working in a fast-paced, target-driven environment.
• Strong leadership skills to motivate a team and exceed targets.

Responsibilities

• Ensure warranty and repair work comply with manufacturer and company standards.
• Manage budgets, accounts, and costs of the Service department.
• Lead, motivate, and coach your Service Team to exceed targets.

Skills

Warranty and repair compliance

Budget and cost management

Team leadership

Business acumen

Customer service excellence

Job description

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Salary and Benefits

Salary £50,000 - £55,000 with bonus, company car, pension, life assurance, single health care, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals, and aftersales services

About the Role

Can you bring a passion for incredible customer service to a new career as an Aftersales Manager at Audi Manchester?

We’re looking for a dynamic Service / Aftersales Manager to oversee our standalone workshop with 21 ramps. This is a fantastic opportunity to lead in a high-performance environment, utilizing the latest tools and technology in a facility designed for efficiency and excellence.

Our Associates are what set us apart; they make a difference to our environment, customers, and their experience. As an Aftersales Manager, you'll manage the Service Department, lead your team, and ensure high standards while keeping customers satisfied.

Key Responsibilities

• Ensure warranty and repair work comply with manufacturer and company standards
• Manage budgets, accounts, and costs of the Service department, maximizing efficiency and profitability through labour sales, parts, and materials
• Review pricing policies and ensure compliance with legislation
• Lead, motivate, and coach your Service Team to exceed targets and KPIs
• Maintain a safe working environment following health and safety protocols
• Enhance customer service to achieve excellent CSI scores

Qualifications and Skills

• Experience managing a successful workshop or parts department
• Background working in a fast-paced, target-driven environment
• Strong leadership skills to motivate a team and exceed targets
• Good business acumen and knowledge of vehicle legislation
• A passion for delivering exceptional customer service

Life at Stratstone

• Enjoy 33 days of annual leave, including bank holidays
• Extra day off on your birthday
• Supportive family leave policies
• Paid volunteer days
• Recognition of long service milestones
• Tailored training and career growth opportunities
• Cycle to work scheme
• High street discounts
• Employee referral rewards

At Lithia UK, our growth is driven by our people. As one of the largest automotive retailers globally, we’re committed to transforming personal transportation and delivering exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—guide us. Join us to make an impact, embrace innovation, and celebrate success together.