Commercial Sales Support Manager

Kion Group; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading sales organization in Bristol is seeking a Sales Support Manager to coordinate and support the sales process. This role involves managing sales reports, acting as the CRM key user, and assisting with lead generation activities. The ideal candidate will possess strong communication and organizational skills, along with IT proficiency. This position offers an opportunity to work closely with regional sales teams to enhance performance and ensure customer satisfaction.

Qualifications

• Ability to build relationships and networks.
• Self-starter and team player.
• Strong communication skills.
• Organizational skills.
• Basic product knowledge.
• Advanced knowledge of the lead-to-order-to-delivery process.

Responsibilities

• Coordinate sales processes and support sales team.
• Manage sales reports and ensure order accuracy.
• Act as the CRM key user and provide team training.
• Support lead generation and customer presentations.

Skills

Building relationships

Strong communication skills

Organizational skills

IT skills including Microsoft Office

Basic product knowledge

Sales performance indicators knowledge

Tools

Microsoft Office

Excel

Word

PowerPoint

SAP

CRM

Job description

The Sales Support Manager reports to the Sales Director and is an integral part of the Regional Sales Team, supporting and coordinating activity across the sales process. Acting as a liaison between different functions, including being the regional contact for the workshop and National Sales Administration team, ensuring the smooth running of the internal sales process as well as end customer delivery.

We offer:

Building, collating, and managing sales reports, both internal and external.
2. Supporting the sales team to ensure order packs are completed correctly by the salesperson, ready for submission to the National Sales Administration team.
3. Serving as the CRM (K1SS) Key User, including managing master data, training new starters, and assisting with general support requests from the sales team.
4. Assisting the Regional Sales Director with managing and checking the respective sales team incentive schemes.
5. Managing and supporting lead generation activities, such as sales campaigns, marketing material, and blitz days.
6. Supporting the sales team with customer presentations and tender pack submissions.
7. Supporting the Regional Renewal meeting by capturing actions and next steps.
8. Assisting in weekly sales forecast preparation and submission.
9. Monitoring static stock levels to ensure all orders have trucks correctly allocated.
10. Supporting the Regional Sales Directors with checking customer P&Ls, ensuring they are accurately reflected in the system, and liaising with Head Office.
11. Handling ad hoc sales-related information requests, including budget and forecast preparation.

Tasks and Qualifications:

Ability to build relationships and networks.
Self-starter and team player.
Strong communication skills.
Organizational skills.
IT skills including Microsoft Office, Excel, Word, PowerPoint, SAP, and CRM.
Basic product knowledge.
Advanced knowledge of the lead-to-order-to-delivery process.
Knowledge of sales performance indicators, including forecast methodology.