Commercial Sales Support Manager

Kion Group; West Bromwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent sales organization in West Bromwich is seeking a Sales Support Manager to coordinate activities across the sales process. The role involves supporting the sales team, managing sales reports, and serving as a liaison between different functions. Ideal candidates should possess strong communication and organizational skills along with proficiency in IT tools like SAP and CRM systems.

Qualifications

• Ability to build relationships and networks.
• Self-starter and team player.
• Basic product knowledge.
• Advanced knowledge of the lead-to-order-to-delivery process.

Responsibilities

• Support the sales team with order preparation and submission.
• Manage and collate internal and external sales reports.
• Handle ad hoc sales-led information requests.

Skills

Relationship building

Strong communication skills

Organizational skills

IT skills including Microsoft Office Suite

Knowledge of sales performance indicators

Tools

SAP

CRM system

Job description

The Sales Support Manager reports to the Sales Director and is an integral part of the Regional Sales Team, supporting and coordinating activity across the sales process. Acting as a liaison between different functions, including being the regional contact for the workshop and National Sales Administration team, ensuring the smooth running of the internal sales process as well as end customer delivery.

We offer:

Building, collating and managing sales reports, both internal and external.
2. Support the sales team to ensure order packs are completed correctly by the salesperson, ready for submission to the National Sales Administration team.
3. Responsibility as CRM (K1SS) Key User, including managing master data, training new starters, and helping with general support requests from the sales team.
4. Support the Regional Sales Director with the management and checking of the respective sales team incentive schemes.
5. Manage and support lead generation, e.g., progress of sales campaigns, marketing material, Blitz days.
6. Support the sales team with customer presentations and tender pack submissions.
7. Support the Regional Renewal meeting by capturing actions and next steps.
8. Support weekly sales forecast preparation and submission.
9. Monitor static stock levels, ensuring that all orders have trucks correctly allocated to them.
10. Support the Regional Sales Directors with checking customer P&Ls, ensuring they are accurately reflected in the system, and liaising with Head Office.
11. Handle ad hoc sales-led information requests, including budget and forecast preparation.

Tasks and Qualifications:

Ability to build relationships and networks.
Self-starter and team player.
Strong communication skills.
Organizational skills.
IT skills including Microsoft Office Suite, SAP, and CRM.
Basic product knowledge.
Advanced knowledge of the lead-to-order-to-delivery process.
Knowledge of sales performance indicators, including forecast methodology.