Customer Service Assistant jobs in United Kingdom

Location:Leeds, 2 days a week
Salary: From £39k + 10% discretionary bonus
Level:Manager-level, with scope across the Clientteamwithin theLS Eleven partnership

We are looking for an Account Manager to join our LS Eleven agency partnership with Asda Media, based in Leeds. In this exciting role, you’ll play a key part in connecting Asda’s vast portfolio of FMCG brands with their shopper base.

You'll be the engine behind campaign activation -from strategy and briefing through to implementation and performance evaluation. It’s a hands-on, fast-paced role where you’ll manage a portfolio of clients, develop compelling media plans, and build strong relationships with both internal teams and our Asda stakeholders.

If you love variety, thrive in a fast-paced environment, and embrace change with energy, this could be your right role.

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We’re looking for brilliant, diverse talent who want to grow with us—people who are curious, ambitious, and eager to learn, whether as specialists or across teams.

Our culture is everything. If you’re someone who stays honest, stays hungry, stays foolish, and has fun, you’ll feel right at home here.

We value those who take ownership of their growth and bring fresh perspectives. That’s why we’re committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it’s not just about filling a role but building the future together.

We’re proud to be ranked the #1 Best Marketing and Media Agency and to have received World-Class accreditation from Best Companies.

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly “Uni Fund” for learning
• 4 extra Wellbeing Days off per year
• Summer & Winter conferences + year-round celebrations
• 4pm finishes every Friday
• Flexible and hybrid working

Explore all our benefits here

We move fast, adapt quickly, and like to challenge each other. We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team.

This isn’t for everyone, but if you thrive in this environment, we’d love to meet you!

You’ll bring:

• Skilled team leader and mentor
• Strong organisation and attention-to-detail abilities
• A proactive, can-do attitude and strong work ethic
• Excellent communication and relationship-building skills
• A growth mindset: to embrace change and always learn
• Effective at managing internal and external stakeholders
• Delivers results in fast-paced, high-pressure setting

Don’t meet every single requirement? We still want to hear from you. If you believe you’d thrive in this role, your unique perspective might be just what we’re looking for.

Your days will be dynamic. You might find yourself:

• Create media plans that align with supplier budgets and KPIs
• Activate multi-channel campaigns in collaboration with internal and external stakeholders
• Manage and report on sales performance and forecasts
• Represent SMG with professionalism and flair in all client and partner communications
• Support broader SMG projects and organisational initiatives
• Partner with senior leadership on governance and ad hoc projects
• Coach, mentor, and upskill team members
• Define team metrics and monitor performance

Stay honest. Stay hungry. Stay foolish. Have fun.

Explore what that means to us here

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