Field Service Engineer

Power Electrics; East Grinstead; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading generator hire company in the UK is seeking an experienced Service Engineer to support the Service Department in maintenance and repairs on diesel generators. The ideal candidate will have a strong customer service focus and solid technical background in mechanical or electrical engineering. This role includes routine servicing, diagnosing faults, and participating in an on-call rota.

Benefits

EOT Bonus Scheme

Training and career progression

Company pension scheme

Private medical scheme

Life assurance scheme

23 days holiday plus bank holidays

Holiday Buy & Sell Scheme

Qualifications

• Relevant qualification in Mechanical or Electrical Engineering, Diesel Fitting, or Plant Maintenance required.
• Completion of an approved apprenticeship in Mechanical or Electrical Engineering is a plus.
• Proven experience in servicing and repairing generator sets is essential.

Responsibilities

• Perform routine servicing and maintenance of diesel generators.
• Diagnose faults and carry out repairs on customer and rental generators.
• Conduct site surveys to assess service needs and maintenance requirements.
• Participate in the company's on-call rota system.

Skills

Troubleshooting & Communication

Field Service Experience

Driving & Licencing

Customer Awareness

Independence and Teamwork

Competency Cards

Education

Relevant qualification in Mechanical or Electrical Engineering, Diesel Fitting, or Plant Maintenance

Completion of an approved apprenticeship in Mechanical or Electrical Engineering

Tools

FG Wilson generators

Cummins generators

Job description

This role offers a great opportunity for an experienced Service Engineer. You will play a key role in supporting the Service Department by performing maintenance and repairs on customer-owned diesel generators and our rental fleet. This position requires a high degree of customer interaction and collaboration with various departments, so a strong customer service focus is essential.
Service and Repairs
Perform routine servicing and maintenance of diesel generators for both customer-owned and rental equipment.
Diagnose faults and carry out repairs
Diagnose faults and carry out repairs on customer and rental generators, ensuring quick resolution of any issues.
Site Surveys
Conduct site surveys as requested to assess service needs and maintenance requirements.
On-Call Duty
Participate in the company's on-call rota system to provide timely assistance during off-hours.

Qualifications

• A relevant qualification in Mechanical or Electrical Engineering, Diesel Fitting, or Plant Maintenance (e.g., City & Guilds, BTEC)
• Alternatively, completion of an approved apprenticeship in Mechanical or Electrical Engineering
• Proven experience in servicing and repairing generator sets, particularly FG Wilson, Cummins, or similar (Essential)

Skill Set

• Troubleshooting & Communication – Strong fault-finding skills and effective communication abilities
• Field Service Experience – Prior experience working in a field service role (advantageous)
• Driving & Licencing – Full driving licence required
• Customer Awareness – Demonstrated ability to understand and meet customer requirements efficiently and effectively
• Independence and Teamwork – Capable of working independently and as part of a team
• Competency Cards – ECS/CSCS or CCNSG competency card preferred but not essential (training can be provided if necessary)

About Power Electrics

Power Electrics (Bristol) Ltd. is a leading generator hire company in the UK, specialising in providing reliable, sustainable power solutions for various sectors, such as construction/infrastructure, electrical contractors and utilities, and various other applications. Our commitment to excellence and customer satisfaction has established us as a trusted partner in the industry.

What truly sets us apart is our people. As an Employee Ownership Trust, our team is at the heart of the organisation. This unique structure fosters a collaborative and supportive workplace, where progress and career development are prioritised, with the company in the hands of the employees who drive the business forward every day.

Benefits

• EOT Bonus Scheme – you'll benefit from the company's success by receiving a share of its profits.
• Training, upskilling, and career progression
• Company pension scheme
• Private medical scheme – Power Electrics policy is that nobody should pay more than £100 excess to access any treatment
• Life assurance scheme – with access to more healthcare support and counselling services to help protect employees' financial, emotional, and physical wellbeing
• 23 days holiday (plus bank holidays) – increasing with length of service
• Holiday Buy & Sell Scheme

Our philosophy: At Power Electrics, we welcome a variety of cultures, experiences, and backgrounds. We ensure that all management decisions made regarding employment are done with fairness and without regard to race, colour, religion, sex, age, disability, or sexual orientation. We are solely committed to adhering to the principles of equal and inclusive employment. Due to the nature of our work, DBS checks are required, and any offer is dependent on satisfactory references being obtained. All applicants must be eligible to work in the U.K.