OT Field Service Technician Apprenticeship

Westermo Network Technologies; Southampton; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading supplier of industrial data communication equipment is seeking a Field Service Technician Apprentice in Southampton. This role involves providing technical support, delivering training courses, conducting site surveys, and liaising with customers. Ideal candidates will have GCSEs in maths and English, excellent communication skills, and a full UK driving licence. This position offers the opportunity for travel and hands-on experience in a dynamic work environment.

Qualifications

• GCSEs in maths and English with at least a grade C/4.
• Full clean UK driving licence.
• Willing to travel to any customer location in the UK & Ireland.
• Prepared to regularly stay away from home overnight.

Responsibilities

• Provide first line technical support via phone, Teams, and email.
• Work with colleagues to resolve 2nd and 3rd line support cases.
• Deliver training courses at UK and Ireland offices or customer premises.
• Prepare and maintain training equipment.
• Conduct wireless site surveys and create reports.
• Assist in testing customer returns.
• Provide feedback on customer requirements.

Skills

Practical troubleshooting

High quality written communication

Verbal communication in English

Good presentation skills

Excellent customer communication

Education

GCSEs in maths and English with at least a grade C/4

Job description

If you want to work in the diverse and exciting world of Electrical Sub-Stations, Water Utilities, Rail and Traffic, then this could be the role for you. In this apprenticeship you would be working with operational technology (OT) networks used in Critical National Infrastructure (CNI). You will learn all the key skills required to configure, maintain and troubleshoot industrial grade networking equipment.

As we enhance our offering to provide professional services and Service Level Agreements, we need a driven, motivated and versatile individual to join our technical support team.

What you will do at work

• Provide first line technical support via telephone, Teams and email following company procedures.
• Work with colleagues to help solve 2nd and 3rd line support cases.
• Deliver Westermo Training courses either in the UK and Ireland office, or at a customer premises.
• Prepare and maintain training equipment.
• Visit customers’ sites to carry out any of Westermo’s services portfolio and create site visit reports.
• Conduct wireless site surveys and create reports for the Westermo range of RF related products.
• Create and maintain documentation on the connectivity and configuration of products, e.g. application notes for customers and internal engineering notes.
• Assist sales staff in demonstrations of equipment.
• Liaise with Westermo suppliers and/or HQ to resolve problems or issues relating to the operation of products.
• When necessary assist other members of staff in the testing of customer returns.
• Provide feedback on customer requirement and possible product or services opportunities.
• Testing of new product firmware releases and new functions.
• Occasional testing of 3rd Party products/software for use with Westermo products.

Essential Skills

• GCSEs in maths and English with at least a grade C/4.
• Full clean UK driving licence.
• Willing to travel to any customer location in the UK & Ireland.
• Prepared to regularly stay away from home overnight.
• Practical troubleshooting experience.
• High quality written & verbal communication in English.
• Good presentation skills.
• Excellent customer communication skills.

For further information please contact https://careers.peta.co.uk/vacancies/769/field-service-technician-apprentice.html

About Westermo

Westermo is a leading supplier of Industrial Data Communications equipment to the World market. As a rapidly growing international company, Westermo is thriving at the forefront of cutting edge technology, develops and manufactures advanced devices for industrial data communication, used in mission critical installations and harsh industrial environments. The very robust and secure communication networks built with our products provide a high value for our customers.

Sales are conducted through our offices in key markets in Europe, North America, Australia and Asia, as well as through distributors and OEM customers worldwide. Westermo was founded in 1975 and has a turnover in excess of 580 MSEK. The company is a wholly owned subsidiary of Beijer Electronics Group AB.

The work environment is very dynamic with great loyalty and team spirit. It is expected to take initiative and our flat organization creates efficiency and provides the opportunity for those who are closest to the task of solving it.