Customer Service Adviser jobs in United Kingdom

SevenRooms is a guest experience and retention platform trusted by hospitality operators worldwide to deliver exceptional service, build stronger relationships, and drive profitability. With solutions spanning reservations, seating, marketing automation, and guest engagement, we empower operators to own their guest relationships and grow their businesses.

We’re expanding our presence in the EMEA region and are looking for a seasoned marketer to lead our regional marketing efforts. This is a high-impact role where you will own the strategy and execution of marketing programs across the region, working closely with our US headquarters and cross‑functional partners.

As the Regional Marketing Manager, EMEA, you will be responsible for developing and executing integrated marketing strategies to build awareness, generate demand, and deepen customer engagement in the region. You will act as the marketing lead for EMEA, managing a broad scope of activities including community building, events, sponsorships, advertising campaigns, customer marketing, and product launches.

This role requires a balance of strategic vision and hands‑on execution, with the ability to adapt global initiatives to the nuances of local markets.

• Strategy & Leadership
  • Develop and own the regional marketing strategy aligned with global objectives and EMEA business priorities.
  • Serve as the voice of EMEA within the global marketing organization, sharing insights on market trends, customer needs, and competitive dynamics.
• Demand Generation & Campaigns
  • Plan and execute multi‑channel campaigns (digital, paid, social, events, sponsorships) to drive pipeline and brand awareness.
  • Localize global campaigns for cultural and market relevance.
• Community Building & Customer Marketing
  • Foster strong relationships with customers, partners, and industry associations.
  • Build and nurture a community of hospitality operators through customer advocacy, case studies, and regional user groups.
• Events & Sponsorships
  • Lead planning and execution of regional events, trade shows, and sponsorships to engage prospects and customers.
  • Partner with sales to maximize ROI from events and activations.
• Product & Launch Marketing
  • Collaborate with global product marketing to tailor messaging and positioning for the EMEA market.
  • Drive successful regional product launches with targeted campaigns.
• Collaboration & Enablement
  • Work closely with sales, partnerships, and customer success teams in EMEA to ensure alignment and execution of go‑to‑market initiatives.
  • Partner with the US marketing team to leverage resources, share best practices, and scale efforts globally.

• 8+ years of B2B SaaS marketing experience, with at least 3 years in a regional or country marketing leadership role.
• Proven success driving integrated marketing strategies in the EMEA region.
• Strong understanding of hospitality or adjacent industries preferred.
• Demonstrated experience across multiple marketing disciplines: events, demand generation, advertising, customer marketing, and product launches.
• Excellent written and verbal communication skills; ability to craft compelling messaging and present to senior stakeholders.
• Data‑driven mindset with experience measuring and optimizing campaign performance.
• Strong relationship‑builder with experience engaging external partners, industry associations, and customers.
• Comfortable working in a fast‑paced, entrepreneurial environment with a mix of strategic and hands‑on responsibilities.

In 2011, Joel Montaniel, Allison Page, and Kinesh Patel founded SevenRooms after noticing that hospitality operators were missing a critical ingredient in the systems they were using to run their business: guest data. What began as a mission to help restaurants better understand and serve their guests evolved into a powerful platform used by merchants around the world.

With best‑in‑class tools for marketing, operations, and guest experience — all deeply integrated with its industry‑leading CRM — SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.

In 2025, DoorDash acquired SevenRooms to strengthen its in‑store strategy and expand its merchant‑first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in‑store capabilities to support hospitality businesses across every channel — from discovery and delivery to on‑premise dining.

As DoorDash builds out its in‑store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.