German-Speaking Customer Success Manager – EMEA (Hybrid London)

SoPost; Greater London; Hybrid; Confidential; Full time

Job summary

A digital sampling company based in London is seeking a German-speaking Customer Success Manager to work in a hybrid model. The successful candidate will manage campaigns, liaise with brand partners, and support team members. Ideal applicants will possess excellent interpersonal skills, strong problem-solving abilities, and 2-4 years of relevant experience. The role offers competitive benefits, including annual leave, training support, and wellness allowances.

Benefits

Competitive salary

25 days of annual leave plus holidays

Wellness allowance

Opportunity for four-week sabbatical

Training budget

Participation in bonus plan

Work anywhere for two weeks per year

Enhanced maternity leave

Social events

Medical cash plan

Employee Assistance Programme

Qualifications

• 2-4 years of related work experience required.
• Organised, methodical approach with attention to detail.
• Experience in improving internal operational efficiencies.

Responsibilities

• Manage post-sale execution of campaign offerings.
• Lead brand partner project timelines/deadlines.
• Liaise with teams on digital sampling best practices.
• Monitor live campaign activity and troubleshoot challenges.
• Coordinate sample stock deliveries with the warehouse.

Skills

Native proficiency in German

Excellent interpersonal skills

Problem-solving skills

Strong relationship building

Digital campaign activation experience

Analytical thinking

Job description

A digital sampling company based in London is seeking a German-speaking Customer Success Manager to work in a hybrid model. The successful candidate will manage campaigns, liaise with brand partners, and support team members. Ideal applicants will possess excellent interpersonal skills, strong problem-solving abilities, and 2-4 years of relevant experience. The role offers competitive benefits, including annual leave, training support, and wellness allowances.