Customer Service Adviser jobs in United Kingdom

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Equans is looking for a Commercial Manager to join our team on a permanent basis. This is a full-time role working 37.5 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

The Commercial Manager will provide an influential pre and post contract commercial management service to a portfolio of contracts within our Mobile division.

The Commercial Manager will manage numerous stakeholder relationships, including those client representatives; EQUANS operational teams running the contracts and other colleagues who provide functional support to the contracts (e.g., risk, finance, legal and HR etc.).

This role can be based anywhere in the UK with occasional travel to sites and SLT meetings

What will you deliver?

• Identifying, monitoring, and reporting on risks.
• Supporting the management and mitigation of risks at all levels (operational, financial, commercial, technical, etc).
• Management of jeopardy management process.
• Management of variation/change control.
• Repository for confidential/commercially sensitive information.
• Leading governance within the contracts to ensure that the requirements of the contract are being complied with.
• Aiding the quality of service by ensuring awareness of contractual responsibilities among all other Equans colleagues (including contract deliverables, scope of services etc.).
• Assisting in the search for efficiencies and service optimisation.
• The requirement to ensure full commercial governance to all subcontractors.
• Supporting the identification, management and mitigation of risks at all levels associated with bidding new contracts.
• Leading on KPI reporting and management
• Supporting and leading on the annual paymech weightings review.
• Leading and implementing change in law to the benefit of contracts.
• Participating in the contract extension bid governance processes including presenting to Sector Commitment Committee.
• Negotiating, on an equitable basis, internally and externally to ensure that the business is not exposed to risk.
• Leading in all dispute resolution activity in these contracts areas or having a thorough input into the dispute resolution activity.
• Ensuring a contract review and governance framework is embedded on all contracts.
• Dealing reactively in mitigation key risk areas as they arise and providing support to Finance and Operations to resolve in a timely manner

What can we offer you?

On offer is a competitive salary, car or car allowance, bonus and benefits package, which includes;

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 3x times annual salary
• Employee discount shopping schemes on major brands and retailers
• Cycle to work scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, and Young Professionals.
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Suitable commercial experience within a similar industry sector (FM/PFI)
• Understanding and practical application of base UK law applicable to Commercial (Construction Act etc).
• Excellent communicator, both written and verbal.
• Excellent financial acumen with an ability to analyse complex data and documentation with accuracy.
• Sound understanding of risk analysis/management.

Who are we?

Equans is a world leader in energy services with nearly , employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, Equans is a provider of technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

Equans 13, UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.

Equans is a Bouygues group company.

What's next?

If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.

As part our commitment to better reflect the markets within which we operate, we encourage applications from women, ethnically diverse individuals and people with disabilities, along with all candidates who identify with protected characteristic groups under the Equality Act .

At Equans were committed to delivering a culture where everyones voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work.

You'll also have access to our growing employee networks including AccessAbility (representing those with physical and mental disabilities), Encompass (representing the LGBTQ+ community), RISE (representing people from ethnic backgrounds), WOMEN TOGETHER (representing women in Equans), Working Parents, Young Professionals, Veterans and Reservists Network (VaR).

For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.

The Equans Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to Equans Managers.