Customer Service Adviser jobs in United Kingdom

At Nutrient, we’re revolutionizing how the world works with documents. Our tools transform static files into intelligent, secure workflows, empowering businesses to innovate faster and smarter. Trusted by thousands of organizations across 80 countries—including Fortune 500 companies and public sector leaders—our products streamline processes, accelerate digital transformation, and unlock new possibilities.

Our platform is trusted by thousands of organizations across 80+ countries including Fortune 500 firms, governments, and industry pioneers—and supports nearly a billion end users globally.

Our Account Manager (AM) is responsible for deepening relationships with existing customers, identifying and expanding revenue opportunities, and driving long-term value realization through strategic engagement. This is a high-impact role focused on bridging customer goals with Nutrient's evolving capabilities, ensuring that each account maximizes its potential.

You’ll serve as a trusted advisor and internal advocate for your portfolio of customers, with a strong focus on renewal success, upsell and cross-sell strategy, and overall customer satisfaction. Collaborating closely with Sales, Product, and Customer Success teams, you’ll lead the charge on account growth strategy, business and stakeholder engagement, and value storytelling.

The right candidate will have a knack for navigating complex customer environments, aligning business needs with technical solutions, and fostering lasting partnerships.

• Own and grow a portfolio of mid-market and enterprise customer accounts
• Develop and execute strategic account plans that align customer goals with Nutrient’s offerings
• Identify, pursue, and close expansion opportunities (upsell, cross-sell) within your customer base
• Serve as the primary point of contact for key stakeholders across product, operations, and leadership levels
• Partner with Sales, Customer Success and Support to ensure onboarding, adoption, and long-term satisfaction
• Proactively identify and mitigate risks to account health and retention with Customer Success
• Drive platform adoption and usage across customer organizations by identifying new use cases and departments
• Maintain accurate and up-to-date customer records and pipeline forecasts
• Present tailored insights, results, and recommendations to internal and external senior decision-makers that demonstrate business impact
• Work cross-functionally to bring customer feedback to internal teams and influence product direction
• Own account-level forecasting, including expansion pipeline and renewal risk, and provide accurate projections on revenue retention and growth

• 2–5 years of experience in Account Management, Customer Success, or Sales in a B2B SaaS environment
• Demonstrated success expanding enterprise or mid-market customer accounts
• Proven ability to manage multiple relationships, opportunities, and strategic plans simultaneously
• Strong communication skills (written and verbal), with an ability to tailor messaging to executive and technical audiences
• Confidence presenting data-driven insights and tying outcomes to business value
• Familiarity with Salesforce and/or other CRM tools
• Collaborative mindset and comfort working across departments
• Friendly and competitive personality with a customer-first attitude
• Self-starter mentality with the discipline to thrive in a remote and fast-paced environment
• A strong desire to learn, adapt, and evolve with the company
• Background in developer tools or technical product selling, with the ability to understand APIs, SDKs, and software development workflows

At Nutrient, we’re not just hiring for skills — we’re hiring for mindset. The people who thrive here are:

• Collaborators : You collaborate openly, listen actively, and prioritize team success over ego.
• Hungry Learners : Rapid learning fuels progress and career growth.
• Curious Thinkers : You dig deep to uncover the “why,” valuing understanding over simply being right.
• Self-Starters : You take action without waiting for direction, turning obstacles into opportunities with creativity and persistence.
• Owners : You take responsibility for solutions and outcomes, always looking for ways to improve what’s within your control.
• Doers : You’re energized by progress, motivated to create meaningful impact, and eager to tackle challenges.

At Nutrient, we tackle complex challenges to build tools and solutions that reshape how businesses and developers experience and interact with documents. Our culture is centered around continuous growth and collaboration, ensuring every team member has the opportunity to learn, innovate, and drive meaningful change at our company.

We are a globally distributed company, backed by Insight Partners, with a mostly remote team. Some roles work a hybrid schedule in one of our offices in the US, UK, France, or Austria. We embrace a low-meeting culture and prioritize asynchronous communication. Working time should overlap with most of the team across the US, Europe, and Asia. If working from the US, you must be located in Florida, Indiana, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, or Virginia for payroll processing.

We offer competitive salaries, comprehensive benefits, and an annual global retreat to celebrate achievements and foster connections. Past retreats have taken place in locations like Croatia, Spain, and Greece.

Nutrient believes in equal opportunity, and we employ people from many different cultures and countries. We celebrate diversity and are committed to building a team that represents a variety of backgrounds, skill sets, perspectives, as well as providing our employees with a work environment free of harassment. We do not discriminate on the basis of race, color, religion, age, marital status, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, gender identity or expression, or any other non-merit factor.