Customer Service Adviser jobs in United Kingdom

Are you passionate about delivering exceptional service to customers? We’re seeking a skilled IT Field Service Engineer to join our team in Chesterfield.

Your role will be pivotal in ensuring the smooth operation of ICT & AV equipment at client sites through preventative maintenance, repairs, and expert support. The role will predominantly be working with our education partners, so it may be of interest to someone who has a knowledge of working with schools and has an interest in making a difference to the use of technology in education.

• Annual Leave: We offer 20 days annual leave per year increasing 1 day per year up to a maximum of 25. In addition to this we close the business down over the school Christmas holidays - the team have to hold 3 days of their allowance back but get 2 weeks off fully paid (this normally accounts for an additional 7 -8 days paid holiday)
• Private Medical Insurance (PMI): It includes mental health wellbeing cover & Gym membership discounts
• Mileage Allowance: Provided for business travel
• Uniform: Provided for employees
• Flexible Working: Championing a flexible working approach for all employees

• Collaborate with the service department team to conduct preventative maintenance visits and repairs on ICT & AV equipment at client sites
• Install and monitor classroom equipment, maintaining efficient maintenance schedules, warranty logs, and repair arrangements
• Ensure licensing checks are conducted in accordance with service level agreements
• Provide advice, support, and handover information to clients and, when necessary, pupils on-site
• Liaise with third‑party suppliers and provide support for complex client issues
• Assist clients and staff with new product demonstrations and training on hardware and software
• Create backups on-site for clients and manage security measures and protection protocols for internet browsing
• Perform basic scheduled maintenance on audiovisual equipment and conduct fault finding with peripherals, offering remote 1st and 2nd line support
• Manage server and network operations both on-site and remotely, including installation of new cabling and decommissioning of redundant equipment and cabling

• Proficiency in Windows servers 2012‑2022 and strong MS Office skills with knowledge of O365
• Comfortable using all versions of Windows and experience with Network Security Technologies
• Familiarity with Hyper V / VM ware, Active Directory, Group Policy Management, DNS Configuration, and DHCP Configuration
• Additional practical experience with WSUS Management, MDT / WDS capture, and Antivirus knowledge is advantageous
• Knowledge of routers, switches, iPad Deployment Solutions, and Apple Network Configuration is desirable
• Ability to diagnose failures, take corrective action, and repair on‑site

• Self‑starter with the ability to drive projects to completion independently
• Excellent interpersonal skills with a strong focus on customer service
• Maintains professional standards of quality of work, personal presentation, and conduct
• Collaborative team player with a customer‑focused mindset
• Flexible and adaptable to changing priorities and tasks

If you’re ready to take your career to the next level and be part of a dynamic team committed to excellence, we want to hear from you! Please submit your CV to the link provided & we will be in direct contact.

Don’t miss this opportunity to make a difference in the field of ICT & AV equipment services!