Senior Managed Service Engineer

Recruitvirt Ltd; England; Remote; GBP 60,000 - 80,000; Full time

Job summary

A recruitment consultancy is seeking a Senior Managed Service Engineer to join their remote-first team in the UK. This role involves providing operational support for VMware environments, with expertise in VMware Cloud Foundation, vSphere, VMware NSX, and Veeam Backup & Replication essential. The position requires strong communication skills and the ability to manage client relationships effectively. Benefits include a competitive salary, 25 days annual leave, and ongoing technical training.

Benefits

25 days annual leave plus UK bank holidays

Company pension scheme

Private medical insurance

Ongoing technical training and certification support

Regular team social events

Recognition and performance reward schemes

Qualifications

• Hands-on operational and management experience with vSphere 7/8.
• Experience with NSX and Veeam Backup and Replication.
• Ability to manage customer environments and ensure optimal performance.

Responsibilities

• Provide operational support for customer VMware environments.
• Manage and troubleshoot VMware NSX configurations.
• Lead root cause analysis for incidents to improve stability.

Skills

VMware Cloud Foundation

vSphere

VMware NSX

Veeam Backup & Replication

Operational support

Customer communication

ITIL processes

Education

Validated VMware certifications (VCP-DCV, VCP-NV)

Tools

Aria Operations

PowerShell

Job description

Senior Managed Service Engineer

Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1 / 2 days) and central London for team meetups, company-wide training, and events.

Our client is seeking a Senior Managed Services Engineer with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam Backup & Replication to join our high-performing Managed Services team. In this role, you'll play a pivotal part in delivering world-class support to enterprise clients, ensuring their hybrid cloud environments achieve peak availability, performance, and resilience.

You'll lead innovation by applying your technical expertise and solution-focused mindset to troubleshoot, optimise, and enhance our managed services. If you're a self-driven professional who thrives in collaboration and client engagement, this role offers the chance to make a real impact in a growing organisation.

Key Responsibilities

• Provide operational support and administration of customer VMware environment stacks, ensuring optimal availability, performance, and security.
• Configure, manage, and troubleshoot VMware NSX for micro‑segmentation, edge services, and virtual networking.
• Operate and enhance Veeam Backup & Replication platforms to deliver robust data protection, recovery, and disaster recovery (DR) across on‑premises and hybrid workloads.
• Manage incidents, service requests, and change controls in alignment with ITIL-based processes.
• Lead and participate in root cause analysis for infrastructure‑related incidents to drive long-term stability and improvement.
• Maintain and update accurate, detailed technical documentation and configuration records.
• Serve as a senior customer point of contact, participating in regular operational meetings and providing progress updates on service delivery and enhancements.
• Collaborate with consultants, service managers, and cross‑functional technical teams to ensure seamless service and support.
• Participate in out‑of‑hours support rotation as required.

Required Skills, Experience, and Technical Expertise

• vSphere 7/8 hands‑on operational and management experience
• VSAN operational and management experience
• NSX operational and management experience (DFW, NAT, Routing, troubleshooting)
• Veeam Backup and Replication operational and management experience (job management and configuration, restore testing, SureBackup, troubleshooting)
• Operational and management experience of Omnissa Horizon, AppVolumes, DEM and associated technologies
• Validated VMware certifications (example: VCP‑DCV, VCP‑NV)
• Experience utilising Aria Operations to monitor and detect issues in environments

Highly Desirable

• Veeam Certified Engineer
• ITIL Foundation or experience working in ITIL‑governed environments
• VCF hands‑on operational and management experience (patching, maintenance activities, troubleshooting)
• Aria Operations for Logs
• Aria Operations for Networks
• Dell server / VxRail operational experience (firmware, troubleshooting)
• Veeam on AWS and/or Azure

Desirable

• Azure / EntraID / M365 operations
• AWS native operational management
• Site Recovery Manager
• VMware Cloud Director
• Aria Automation (blueprint creation and maintenance)
• Microsoft SQL operational experience (such as release and manage database deadlocks, backup jobs, manage database instance sizing, and perform backup and restoration activities)
• Experience with Jenkins - pipeline design and execution
• Competency in one of more of PowerShell / Bash / Python scripting languages
• Hands on experience with Hashicorp Packer

Professional Competencies

• Exceptional customer‑facing communication and interpersonal skills, both written and verbal.
• Strong time management and organisational skills, with the ability to manage multiple priorities and meet deadlines.
• Capable of working independently with minimal supervision, as well as contributing effectively to a high-performing, remote-first team.
• Skilled in delivering clear, concise technical updates and guidance to clients in both virtual and in-person settings.
• Capable of producing and maintaining documentation of operational processes presentable both internally and to customers.

Work Environment

• Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1 / 2 days) and central London for team meetups, company-wide training, and events.
• Flexible working hours around core support requirements.
• Equipment and software provided to support effective home working.

Company Benefits

• 25 days annual leave plus UK bank holidays
• Company pension scheme
• Private medical insurance
• Ongoing technical training and certification support
• Regular team social events and wellbeing initiatives
• Recognition and performance reward schemes