Service Engineer - London, South East UK

Getinge; East Midlands; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A medical technology firm in the UK is seeking a Service Engineer to support their service team focusing on London. In this field-based role, you will conduct routine servicing and testing of medical devices, leveraging your engineering skills to ensure customer satisfaction. Ideal candidates should have qualifications in Electrical or Mechanical Engineering and experience in fieldwork. A competitive salary and benefits package, including private healthcare and a flexible approach to working patterns, is offered.

Benefits

Private healthcare

Travel and subsistence allowance

Engineers' bonus scheme

Shopping discounts through Perkbox

Employee Assistance Programme

Electric company vehicle and home charging point

Qualifications

• Experience of field-based work in a dynamic environment.
• Positive attitude towards teamwork and individual initiative.
• Flexibility and adaptability under pressure.

Responsibilities

• Dealing with customers professionally.
• Carrying out routine testing and mechanical servicing.
• Problem-solving and fault finding of equipment.
• Maintaining communication with internal departments.

Skills

Electrical / Mechanical Engineering

Field-based work

IT skills including Microsoft Office

Excellent communication skills

Education

Recognised qualification in Electrical / Electronic / Mechanical Engineering

Tools

CRM systems like GForce

Job description

Job Title: Service Engineer

Location: South East UK with a focus on London

Remote Work: Field

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

We are looking for a dedicated Service Engineer to contribute towards our ACT and SWP service team across the South East with the ideal candidate being based within London.

Getinge is a well-respected Original Equipment Manufacturer (OEM), saving lives through the manufacture and maintenance of a range of medical devices and solutions. Our Service Team is at the forefront of our business, responsible for routine servicing, testing and repairing of our equipment in hospitals and facilities throughout the UK and Ireland.

You will have the opportunity to make a difference by utilising your technical knowledge and skills to ensure the smooth operation of our machines in the field, representing the business and building relationships with customers and colleagues to deliver the best possible service.

This is a field-based role and you will need to be a self-starter with experience of managing your own workload. Although you will be mostly working independently, you will be supported by regular contact with the Service Office, Service Managers and our Technical Services Department which has direct access to Getinge manufacturing sites and a wealth of technical know-how and expertise.

The successful candidate will have a background and relevant qualifications in Mechanical or Electronic Engineering. Comprehensive training on Getinge’s equipment will be provided by our dedicated in-house training team. Through our Career Progression Pathway, all Engineers have their development assessed bi-annually against our bespoke Engineer competency-based banding structure – meaning that the more you learn and develop, the more you will be rewarded.

Day to day responsibilities will include:

• Dealing with customers, demonstrating first class interpersonal skills in a courteous and professional manner at all times
• Carrying out routine testing of Getinge equipment to the relevant standards and undertaking mechanical servicing of equipment
• Problem solving, combining initiative with a practical and logical approach to all aspects of the job
• Electrical / mechanical fault finding of equipment
• Calibration of equipment, where necessary, reporting all faulty equipment or equipment out of calibration to the Line Manager
• Maintaining and monitoring adequate stock levels of spare parts in order to be able to respond to call-outs in a timely manner
• Producing quality service documentation for submission to the customer
• Maintaining regular communication with the internal Service Department, Technical Department and Service Managers.
• Following the correct returns and non-conformance report procedures at all times
• Organising and prioritising a continuously changing workload, ensuring that all customers’ calls and enquiries are responded to quickly and effectively
• Producing accurate and timely written/electronic reports, as and when required/requested.
• Providing Validation reports in specified time frames.
• Assisting team members as and when required/requested.
• Providing sales leads to relevant Service/Sales Managers
• Observing and complying with Quality System duties and responsibilities at all times
• Observing and complying with company and on-site Health & Safety requirements at all times

Whoyouare:

At Getinge, we are looking for passionate individuals,who are agile, resilient, take responsibility for their development and focus on achieving excellence. We provide an environment for Forward Thinkers, Game Changers and Team Players to thrive in. If you enjoy collaboration and working in diverse and international teams, never compromise on quality and always act responsibly remembering that our customers come first, we would love to hear from you.

What you need:

• A recognised qualification in Electrical / Electronic / Mechanical Engineering (such as City & Guilds Levels 1 & 2 or an equivalent qualification)
• Experience of field-based work
• IT skills including Microsoft Office; experience of using CRM systems such as GForce
• A strong work ethic and first-rate organisational skills
• A positive attitude towards working as part of a team and on own initiative, and a willingness to travel and work away from home where necessary
• Flexibility and the ability to adapt under pressure in a dynamic and changing environment
• Excellent communication skills and a desire to deliver the best possible service to customers

What we offer:

We offer a competitivecompensation and benefitspackage, to ensure we support your well-being and goals.We understand that a healthy work-life balance is important, so we offer aflexibleapproach to working patterns as well as a range of enhancedfamily friendlypolicies.

Along with a competitivesalaryand clearprogressionscheme, we offerprivate healthcare,travel and subsistence allowance, engineers’bonusscheme, shoppingdiscountsthrough Perkbox, and anEmployee Assistance Programme. We have achieved the Better Health at Work Scheme Gold Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mentalhealth and wellbeing.

To help meet our goals of becoming CO2 neutral by 2025, wetravelonly if we must.In thisrole,youwill be required to travel up to 80 % to meet the requirements of your role.

As part of our commitment to sustainability, we provide our field service engineers with anelectric company vehicleandhome charging point.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.