Customer Experience jobs in United States

About The Role…

We are excited to be recruiting for an experienced Sales Manager. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.

This is not your ordinary Sales Manager role. This is your chance to shine as an individual and have the free reign to be yourself, demonstrate your accomplished customer service and management skills, and thrive in an environment that allows you to live each working day to the full.

As a Sales Manager, you will play a pivotal part in the customer journey, committed to delivering customer service that exceeds our customers' expectations and coaching and developing your staff to achieve the same. You will make each Stoneacre customer feel valued, accompanying them on their journey to find their next car, all whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• A company car available the first week of joining us
• Bonus
• Commission
• Average commission paid during annual leave
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free onsite parking
  
  

An average day as a Sales Manager…

• Training and coaching your sales staff, ensuring they deliver consistent excellent service and achieve monthly sales and CSI targets
• Maintaining fantastic presentation standards within your dealership and in digital and online images and video.
• Conduct regular staff performance reviews
• Ensure the smooth running of your sales department, effectively and profitably, carefully controlling volume and margin KPIs.
• Build and maintain unparalleled relationships with new and existing customers to maximise future sales opportunities.
• Communicate with our customers with integrity and transparency, enhancing the customer experience – Professionalism is always your top priority.
• Raise the profile of the Stoneacre brand by delivering a consistent 5 star service.
  
  

About You…

• You will have fantastic people skills and thrive working in a customer-facing environment
• You will be a natural manager, communicating effectively with your team, and have the ability to demonstrate leadership and direction
• You will be results driven with the desire to succeed
• Strong motivational and coaching skills, with the focus on bringing the best out of your team.
• You may not currently work in the motor industry, but you will already have sales management experience.
• A positive, motivated and empathetic approach with the ability to work well under pressure - It will be your people skills that will help you overcome any challenge that is thrown your way.
• We want you to love what you do – The rest will come naturally.
• A full UK driving license
  
  

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves."

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