Community-Focused Resident Liaison Officer

EQUANS; Slough; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading service provider in the UK is seeking an experienced Resident Liaison Officer for a full-time role in Slough. You will play a key role in ensuring a smooth customer experience in social housing and regeneration projects. The position involves building relationships with residents, managing expectations, and handling issues, while maintaining professional communication. The company offers a competitive salary, benefits package, and opportunities for professional development.

Benefits

Competitive salary and benefits package

25 days annual leave + bank holidays

Pension scheme and life assurance

Employee benefits platform

Opportunities for professional development

Qualifications

• Previous experience in a Resident Liaison Officer, Customer Service, or Housing Support role.
• Confident in working independently and part of a team.
• Empathetic and patient approach in dealing with residents.

Responsibilities

• Build and maintain positive relationships with residents.
• Manage access arrangements and resolve issues professionally.
• Promote commitment to excellent customer service and community partnership.

Skills

Excellent communication and interpersonal skills

Organised and proactive management

Strong IT and administrative skills

Job description

A leading service provider in the UK is seeking an experienced Resident Liaison Officer for a full-time role in Slough. You will play a key role in ensuring a smooth customer experience in social housing and regeneration projects. The position involves building relationships with residents, managing expectations, and handling issues, while maintaining professional communication. The company offers a competitive salary, benefits package, and opportunities for professional development.