Store Floor Leader & Customer Experience Coach

The Inside Job; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail brand in Manchester is hiring a Floor Lead to drive store performance and foster a culture of exceptional customer service. The ideal candidate should have strong leadership abilities, excellent communication skills, and a passion for both fitness and fashion. Responsibilities include coaching the team, assisting with daily operations, and ensuring a positive shopping experience for customers. This full-time role requires adaptability and a commitment to the brand's values of empowerment and inclusivity.

Qualifications

• Ability to engage with customers and provide exceptional service.
• Ability to coach and mentor a diverse team.
• Clear communication with customers and team members.
• Ability to identify customer needs and upsell products.
• Motivated to meet individual and team sales targets.
• Ability to work as part of a team.
• Ensuring the store is tidy and well-organized.
• Handle customer inquiries professionally.
• Manage multiple tasks efficiently.
• Ability to adjust to changing store needs.
• Bring energy and positivity to interactions.
• Assist with inventory and stock management.
• Previous key holder responsibilities.

Responsibilities

• Represent Gymshark culture and values.
• Assist with daily operations and initiatives.
• Identify growth opportunities and coach the team.
• Lead by example to achieve KPIs.
• Create a motivated and engaged team environment.
• Provide feedback for a culture of continuous learning.
• Handle keyholder responsibilities.

Skills

Customer Service Excellence

Leadership

Communication Skills

Sales Skills

Sales Goal Orientation

Team Collaboration

Attention to Detail

Problem-Solving

Multitasking

Adaptability

Positive Attitude & Enthusiasm

Product Handling & Stock Management

Key holder

Job description

A leading retail brand in Manchester is hiring a Floor Lead to drive store performance and foster a culture of exceptional customer service. The ideal candidate should have strong leadership abilities, excellent communication skills, and a passion for both fitness and fashion. Responsibilities include coaching the team, assisting with daily operations, and ensuring a positive shopping experience for customers. This full-time role requires adaptability and a commitment to the brand's values of empowerment and inclusivity.