Customer Experience jobs in United Kingdom

Job Description

Recruitment Partner: Matt Haywood - matt.haywood@boots.co.uk

About the role

As a pharmacist with us you'll be providing excellent customer and patient care - it's listening and providing your expert advice and reassurance to deliver healthcare services. This is an exciting opportunity during a period of transformation to join a new team providing services to customers and patients across England in the growing Customer Support Centre. This role would require full time working at our Nottingham Support Office.

Key responsibilities

• Delivering New Medicines Service (NMS)conversations in line with the service specification, with the potential to expand to other services.
• Ability to deliver quality patient consultation via digital/virtual routes (e.g. telephone, video calls)
• Deep understanding of NMS, including drugs/conditions eligibility, always acting in the best interests of the patient, and makes consultation records to a high standard
• Able to work efficiently in order to achieve business ambitions and goals, to support the call centre performance
• Uses IT skills appropriate to role e.g. able to navigate Columbus efficiently or other activity involving digital systems
• Takes responsibility to keep practice up to date and continually learns to improve practice
• Delivering exceptional patient care to support a positive customer experience.

What you'll need to have

• Pharmacist registered with the GPhC/PSNI/PSI with high personal credibility
• Maintains a CPD portfolio and meets revalidation criteria.
• Role model for patient-centred care and consultation skills
• Effective communication skills, including:
  • Verbal communication over the phone
  • Great communication skills (both written and verbal)
• Confident in building professional networks with key stakeholders
• Able to prioritise workload effectively
• Able to work independently
• Problem solving capability and be able to respond to unknown or unusual scenarios/queries

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.