Customer Experience jobs in United Kingdom

Lead and support teams to deliver exceptional technology solutions and an outstanding customer experience in our Vehicle Payments Division.

As an Engineering Manager, you will be leading and supporting teams to deliver exceptional technology solutions and an outstanding customer experience in our Vehicle Payments Division. You will have a deep understanding of technology and a track record in delivering high quality solutions in a complex multi-product environment. Operating as both line manager and senior technical leader across small cross functional developments teams you should be able to demonstrate great problem solving and inspirational leadership skills.

Your role will provide you with fantastic growth opportunities across people leadership, technology delivery and business understanding. Working in an exciting fast moving and dynamic technology company that is established as one of the World's leading payment providers.

• Building brilliant solutions that excite our customers and drive our businesses forward.
• Creating teams that are continuously learning, improving, collaborating, and having fun.
• Accelerating delivery and deploying cross business solutions to aid the quality improvements of our systems.
• Growing, challenging, and questioning how and why we do things.
• Keeping on-top of the latest movements in technology and tooling to ensure you are continually aware of new opportunities, technical ways of solving problems and ways of working.
• Leading, inspiring and developing squads of technical engineers, testers and designers across a varying range of technologies and platforms.

• People Functional Line Management
  Lead multiple sprint teams with ability across several delivery areas, team can consist of between 4 – 10 people per team.
  Actively work with Agile Delivery Leads and Product Managers to build high quality technical solutions.
  Ensure best engineering practises and risk management disciplines are embedded in software delivery lifecycle.
  Build a open culture across squads, team members and functional boundaries.
  Recruitment of new team members – own onboarding and offboarding.
  Making sure you understand any budgetary considerations that applicable to your teams or responsibilities.
• Technology
  Own software engineering processes for the product domain and their lifecycle to balance team and stakeholder goals.
  Drive good habits and patterns and practices across all squads and team members.
  Guide the team when they are stuck with technology challenges and help to overcome them.
  Measure what matters : tailor measurement through quantitative and qualitive data to aid decision making.
  Foster a learning culture through ongoing experimentation and stretching of skills.
  Perform Technical Risk Management, ensuring technical risk is solved or mitigated as early as possible.
• Quality & Process
  Own quality throughout all aspects of your teams’ work. Be accountable for repeatability in automation and testing to ensure consistent results.
  Balance Functional and Non-functional metrics. Delivering features while considering the impact on performance, observability, scalability & maintainability.
  Own production services within the team domain area including priority incidents with our incident management and operations teams and triage processes.
  Monitor the Infrastructure, PaaS and licence costs for the services being used by the team.
  Budget and cost management across the team including travel and expenses.
  Collaborate with architects to align decisions with target architectures and share reusable patterns across products.
  Ensure each squad has appropriate design and architecture support.
  Drive Process Improvement through Continuous Improvement mindset.
  Own the deployment and releases cycles of your squads.
  Support Agile Delivery Lead and Product Managers with refinement, shaping and sizing units of work to ensure backlog health matches velocity.

Demonstrable

• Leadership in the delivery of software and leadership of technical resources as a software manager or team leader
• Extensive background as a Software Engineer or Senior Developer
• Ability to clearly articulate technical concepts clearly and concisely with both technical and non-technical audiences at all levels.
• Willingness to openly assist team members with problem-solving, coupled with the confidence to seek support from others when necessary.
• Evidence of processes improvement and continuous improvement of SDLC process
• Technical mentorship to team members.
• APIs, Services, Event Driven Architecture, SoA, MicroServices, MicroFrontends

#LI-Corpay

#INDTECH-IT

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.