Remote Mortgage Client Advocate Post-Offer to Drawdown

The Legends Agency; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A specialist mortgage brokerage is seeking a Customer Champion to guide clients through the mortgage process. The role requires strong English communication, customer service experience, and a proactive mindset. The ideal candidate will help clients navigate challenges post-offer, ensuring smooth completions and enhanced customer experience. The position offers a dynamic team environment and performance-related pay.

Benefits

Dynamic team environment

Industry-leading tools and resources

Performance-Related Pay Scheme

Qualifications

• Proven experience in customer service or case management.
• Exceptional verbal and written English skills.
• Ability to resolve issues swiftly and decisively.
• Experience in the UK mortgage process is strongly preferred.

Responsibilities

• Deliver exceptional customer service as the client's advocate.
• Simplify complex issues through effective communication.
• Solve problems proactively, engaging stakeholders.
• Maintain accurate case records using CRM systems.

Skills

Customer service experience

Verbal English skills

Problem-solving skills

Organizational skills

Empathy

Tools

CRM systems

Microsoft Office

Job description

A specialist mortgage brokerage is seeking a Customer Champion to guide clients through the mortgage process. The role requires strong English communication, customer service experience, and a proactive mindset. The ideal candidate will help clients navigate challenges post-offer, ensuring smooth completions and enhanced customer experience. The position offers a dynamic team environment and performance-related pay.