Customer Experience jobs in United Kingdom

Do you want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready?

Our Supply Chain Management Team supports the world’s most recognizable brands to design and implement a future-ready operating model for supply chains that balance between Cost, Speed and Service. We enable business growth through building supply chain resilience and agility from visibility to orchestration to settlement, shifting focus from cost to high value work that transforms customer experience.

Our goal is to drive innovation and guide our clients' digital supply chain transformation journeys, leveraging innovative technology i.e., AI/ML, predictive and prescriptive analytics to enable decision automation and increased operational efficiency.

We are a global team and operating from various locations in Europe, North America, and India. We focus on consulting services around the topics of Customer Centricity, Procurement Experience, Supply Chain Planning, Smart Operations and Agile Logistics.

• You would lead Industry X / Digital Manufacturing / Smart operations workstreams in client-focused and dynamic international projects, with strong autonomy and guidance
• Act as functional and solution expert to proactively advise customers and deliver outstanding results in your areas of expertise
• Lead & contribute to Planning, conception, and implementation of complex Digital Manufacturing / Industry X transformation projects over the entire project life cycle including collaboration with internal and external partners
• Lead & contribute to business development, from the request for information to the proposal submission and presentation
• Participate actively to the development of the practice, including service offerings development support, training, and knowledge management
• Develop Methodologies & Collateral to support the promotion of methods and tools, through presentations, specimen RFI / RFP content, methodologies, toolkits and deliverables

• Have at least 10+ years in consulting roles or worked with software vendor with significant expertise in Manufacturing solutions and demonstrate deep knowledge and proficiency in PLM / R&D systems, MES and integration with the Supply Chain
• Have Industry experience in specific sectors including either of Manufacturing, Consumer Goods and Life-Sciences/ Pharmaceuticals and demonstrate deep knowledge of R&D Operations including its challenges and opportunities.
• Have expertise and experience in analysing clients’ strategy, operating vision, business imperatives and capabilities including process improvements to meet business objectives
• Have experience and expertise in assisting client business case development by estimating technology and implementation costs and effort estimation using own experience and Infosys guided estimating tools.
• Have awareness and hands‑on experience of all aspects of designing and constructing end-to-end solutions, including application integration and cloud architectures.
• Have knowledge of existing, new and emerging digital technologies and being able to practically apply them for R&D / PLM / NPD operational processes.
• Have knowledge of enterprise systems including ERP, PIM & DAM
• Have a broad business skill set including stakeholder management, problem‑solving, and resilience
• Have experience in gathering, validating, synthesizing, documenting, and communicating data and information for a range of audiences
• Have excellent interpersonal skills and strong written and verbal communication skills in country's official language(s) (C2 proficiency) and English (C2 proficiency),
• Have project-related mobility/willingness to travel

Given that this is just a short snapshot of the role we encourage you to apply even if you don't meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now.

Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey.

Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page.

Within Europe, we are recognized as one of the UK’s top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on the Germany’s top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row.

We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We’d love to hear from you. Apply today!

Apply for this job