Store Advisor

ON RUNNING; City Of London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in the City Of London is seeking a Store Advisor to enhance customer experience and drive sales. The ideal candidate will have over a year of retail experience, strong organizational and communication skills, and a commitment to exceptional service. Responsibilities include resolving customer inquiries, managing inventory, and supporting operational tasks. This role offers a chance to make a significant impact in a dynamic retail environment.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Ability to engage customers and address their needs.
• Attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries and resolve issues effectively.
• Assist with unpacking, back-stocking, and organizing deliveries.
• Maintain a clean, organized, and safe work environment.

Skills

Customer service excellence

Organizational skills

Excellent communication skills

Job description

In short, as a Store Advisor, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. You will leverage your expertise to enhance the customer experience by guiding customers through their shopping journey, maintaining optimal stock levels, and executing visual merchandising plans. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Your Mission

• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence
• Foster a collaborative and positive team environment
• Demonstrate a strong commitment to providing exceptional customer service
• Embrace new ideas and initiatives to drive store success
• Uphold high standards of integrity and professionalism in all actions

Your Story

• You have 1+ years of relevant experience in retail or customer service
• You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions
• You possess organizational skills and attention to detail
• Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels
• Ability to work weekends, evenings and holidays as needed