Customer Success Manager

Nesuna Group Limited; United Kingdom; Remote; GBP 25,000; Full time

Job summary

A growing conglomerate is seeking a Customer Success Manager to join their fully remote team. This role focuses on providing excellent customer service and ensuring customer satisfaction. The ideal candidate will have proven experience in customer support, excellent communication skills, and a strong problem-solving ability. Training will be conducted on-site in Nottinghamshire. Applicants must be eligible to work in the UK.

Qualifications

• Proven experience in a customer support role.
• Excellent communication and interpersonal skills.
• Ability to handle difficult situations and maintain composure under pressure.
• Proficiency in using CRM software and other customer support tools.
• High level of professionalism and strong problem-solving skills.

Responsibilities

• Answering customer enquiries promptly via phone, email, and social media.
• Resolving product or service issues by clarifying the customer's complaint.
• Maintaining a high level of product knowledge.
• Working closely with other teams to improve customer experience.
• Proactively identifying potential issues.

Skills

Customer support experience

Communication skills

Problem-solving skills

Ability to handle pressure

CRM software proficiency

Job description

Overview

Job Title: Customer Success Manager

Location: Fully Remote - Induction and product training is on site in Ollerton, Nottinghamshire

Salary: £25,000 per annum

Job Type: Full-Time

Working Hours: Monday to Friday, 9am to 5pm

About Us

Nesuna Group Limited is a growing conglomerate of businesses specialising in fulfilment, warehouse, and logistics. Our brands include Potters House, The Christian Shop, Dalit Goods Co, Scamp Publishing, Tearfund Christmas Cards, and Support a Charity. We pride ourselves on our service-focused approach and our never-stand-still attitude.

Job Description

We're looking for a Customer Success Manager to join our remote team. This role is integral to our commitment to providing excellent customer service and ensuring customer satisfaction and loyalty.

Responsibilities

1. Answering customer enquiries promptly via phone, email, and social media.
2. Resolving product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
3. Maintaining a high level of product knowledge to provide accurate information to customers.
4. Working closely with other teams to streamline processes and improve the overall customer experience.
5. Proactively identifying potential issues and working towards preventive measures.

Qualifications

1. Proven experience in a customer support role.
2. Excellent communication and interpersonal skills.
3. Ability to handle difficult situations and maintain composure under pressure.
4. Proficiency in using CRM software and other customer support tools.
5. High level of professionalism and strong problem-solving skills.

How to Apply

If you are an ambitious individual looking for a rewarding role within a reputable company, we would love to hear from you. To apply, please attach your CV, along with your contact details and a cover letter below. Be bold, promote yourself and your experience! Please note that only applicants who have been shortlisted will be contacted.

Nesuna Group Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note that applicants must be eligible to work in the UK.