puestos de Customer Experience en Gran Bretaña

£21k - £25k per annum

An exciting opportunity has arisen within the Outpatient Reception Team. This role will be based at Kent & Canterbury Hospital.

Our team is focused on service delivery and patient care, and we are looking for individuals who are self-motivated with a genuine desire to give gold standard care at every level. The successful applicant will be joining a highly motivated and effective team who strive to ensure patient care is at the forefront of our service.

The position requires face-to-face contact with patients in the Outpatients reception area, booking patients in for their outpatient appointments and other Outpatients administration duties. The applicant must have knowledge of Microsoft Office alongside an ability to communicate effectively.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected, and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Please note that if you require a Certificate of Sponsorship to work in the UK, you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. We are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.

Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries, please don't hesitate to contact the line manager using the contact details below.

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
• Experience of having been part of a team.
• Relevant previous experience of NHS.
• Previous experience of working within a busy environment.

• Ability to communicate clearly, both written and verbally.
• Ability to multi-task.
• Ability to interact with colleagues and other stakeholders courteously.
• Good interpersonal skills.
• Accuracy - pays attention to detail.
• Able to work as part of a team or on own initiative and prioritise and organise own workload.
• Adherence to patient confidentiality.
• Ability to prioritise and organise own workload to meet set deadlines.
• To show initiative.
• E-Mail skills.
• Ability to track information.

• Competent IT skills in a variety of software packages, including Microsoft packages.
• Clerical/Administrative experience.
• Working knowledge of PAS.
• Processing of confidential information (General Data Protection Regulation 2018).

• Good level of education including Maths and English Language qualifications GCSE grade C or above.

• Demonstrate flexibility to adapt with the needs of a changing service.
• To be aware of and adhere to the Trust's Values and Behaviours.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.