Store Operations Leader: Customer Experience & KPIs

Sainsbury's; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Customer & Trading Manager to oversee daily store operations and ensure exceptional customer service. The role involves managing a team, driving performance, and leading operational tasks in a fast-paced retail environment. This position is ideal for someone with a solid background in customer service and team leadership, who can thrive under the accountability of being the only manager on duty. Various employee benefits, including a discount card and an annual bonus scheme, are offered.

Benefits

Discount card

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension contributions

Share scheme

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Proven track record of delivering exceptional customer service.
• Experience leading a team in a fast-paced environment.
• Strong operational leadership skills.

Responsibilities

• Manage daily operations and ensure store runs smoothly.
• Coach a team to deliver great customer service.
• Handle employee relations issues effectively.

Skills

Customer service

Operational leadership

Team management

Performance management

Job description

A leading UK retailer is seeking a Customer & Trading Manager to oversee daily store operations and ensure exceptional customer service. The role involves managing a team, driving performance, and leading operational tasks in a fast-paced retail environment. This position is ideal for someone with a solid background in customer service and team leadership, who can thrive under the accountability of being the only manager on duty. Various employee benefits, including a discount card and an annual bonus scheme, are offered.