Service Advisor: Elevate Customer Experience in Auto Care

Sytner Group; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service company is seeking a motivated Service Advisor to join their Wolverhampton team. You'll provide excellent customer care, acting as a crucial link between customers and the workshop. Key responsibilities include consulting on vehicle service, maintaining communication with customers, and ensuring timely vehicle readiness. The ideal candidate should have prior experience in a Service Advisor role within the automotive industry. This role offers extensive training and a variety of flexible working patterns.

Benefits

Enhanced Holiday Entitlement – 33 days including bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Minimum requirement is Service Advisor experience within the automotive industry.
• Training provided through in-house Learning & Development team and BMW courses.
• Strong customer service background beneficial in a busy environment.

Responsibilities

• Provide outstanding customer care as the link between customers and the workshop.
• Inform and consult on vehicle servicing, answer customer questions.
• Liaise with technicians about vehicle statuses to ensure timely readiness.

Skills

Customer service

Organizational skills

Attention to detail

Communication

Tools

Kerridge

Job description

A leading automotive service company is seeking a motivated Service Advisor to join their Wolverhampton team. You'll provide excellent customer care, acting as a crucial link between customers and the workshop. Key responsibilities include consulting on vehicle service, maintaining communication with customers, and ensuring timely vehicle readiness. The ideal candidate should have prior experience in a Service Advisor role within the automotive industry. This role offers extensive training and a variety of flexible working patterns.