Luxury Store Lead: Elevate Customer Experience

REEDS Jewelers; Lancaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading luxury jewelry retailer in Lancaster, England seeks an Assistant Store Manager to help drive sales and operational excellence in a high-performing team. Candidates should have a strong background in retail, particularly luxury or jewelry. Responsibilities include mentoring, promoting customer service excellence, and overseeing operations. The role offers a competitive compensation package, including insurance and career growth opportunities in a vibrant retail environment.

Benefits

Health, dental, and life insurance

401k

Merchandise discounts

Career growth opportunities

Qualifications

• Experience in retail, preferably within luxury, specialty, or jewelry retail.
• Strong leadership presence with the ability to inspire, guide, and develop a team.
• Proficient in POS systems, clienteling tools, Microsoft Office, and digital commerce platforms.

Responsibilities

• Partner with the Store Manager to exceed sales goals and KPIs.
• Ensure an elevated and personalized shopping experience.
• Support hiring and retention of top-tier talent.
• Monitor inventory, loss prevention, and store standards.

Skills

Sales Leadership

Customer Service Excellence

Team Development

Operational Management

Education

High School Diploma/Equivalent

Tools

POS systems

Microsoft Office

Clienteling tools

Digital commerce platforms

Job description

A leading luxury jewelry retailer in Lancaster, England seeks an Assistant Store Manager to help drive sales and operational excellence in a high-performing team. Candidates should have a strong background in retail, particularly luxury or jewelry. Responsibilities include mentoring, promoting customer service excellence, and overseeing operations. The role offers a competitive compensation package, including insurance and career growth opportunities in a vibrant retail environment.