Customer Experience Advisor | Fast-Paced Tech Support & Bonus

Dixons Carphone; Poole; On-site; GBP 26,000; Full time

Job summary

A leading technology retailer in Poole is seeking a dedicated customer service representative. This permanent, full-time position offers a salary of £25,521.60 per annum plus performance-related bonuses. Responsibilities include resolving customer service queries and providing impeccable service. Candidates should possess excellent communication skills and the ability to thrive in a fast-paced environment. Benefits include product discounts and 25 days of holiday, along with various wellbeing initiatives.

Benefits

Performance related bonus

Product discounts

Wellbeing initiatives

25 days holiday plus 8 public holidays

Qualifications

• Excellent customer service skills are essential.
• Strong verbal and written communication with a friendly approach is required.
• Resilient, organized, and able to work in a fast-paced environment.

Responsibilities

• Handle customer service queries including refunds, credit, and complaints.
• Operate professional communication through inbound calls and emails.
• Provide solutions while ensuring world-class customer service.

Skills

Excellent customer service skills

Verbal and written communication skills

Attention to detail

Resilience and organization

IT skills for Microsoft Office

Job description

A leading technology retailer in Poole is seeking a dedicated customer service representative. This permanent, full-time position offers a salary of £25,521.60 per annum plus performance-related bonuses. Responsibilities include resolving customer service queries and providing impeccable service. Candidates should possess excellent communication skills and the ability to thrive in a fast-paced environment. Benefits include product discounts and 25 days of holiday, along with various wellbeing initiatives.