Car Service Advisor - Elevate Customer Experience & Upsell

Adam Curtis Specialist Automotive Recruitment Consultancy Ltd; Maidstone; On-site; GBP 32,000; Full time

Job summary

A leading car dealership in Maidstone is seeking a Service Advisor to act as the key link between customers and the workshop. You will manage bookings, upsell products, and ensure outstanding customer service. Ideal candidates have experience in a dealership, strong communication skills, and the ability to meet sales targets. This role offers a competitive salary of up to £32,000 plus bonuses, along with training and career progression opportunities in a friendly dealership environment.

Benefits

Pension scheme

Training and career progression

Bonus scheme

Friendly supportive team

Qualifications

• Previous experience as a Service Advisor in a car dealership or motor trade environment.
• Strong communication and customer-facing skills are essential.
• Ability to upsell products and meet targets is required.
• Good organisational and IT skills, DMS experience is an advantage.
• Full UK Driving Licence preferred.

Responsibilities

• Meet and greet service customers in the dealership.
• Manage bookings, job cards, and workshop scheduling.
• Upsell service plans, products, and accessories.
• Keep customers updated on progress, costs, and approvals.
• Ensure a professional handover on completion of work.
• Deliver outstanding customer service to increase retention.

Skills

Strong communication skills

Customer-facing skills

Organisational skills

IT skills

Upselling ability

Education

Experience as Service Advisor

Job description

A leading car dealership in Maidstone is seeking a Service Advisor to act as the key link between customers and the workshop. You will manage bookings, upsell products, and ensure outstanding customer service. Ideal candidates have experience in a dealership, strong communication skills, and the ability to meet sales targets. This role offers a competitive salary of up to £32,000 plus bonuses, along with training and career progression opportunities in a friendly dealership environment.