Money Confidence Expert — Customer Experience Pro

TSB Bank; Clydebank; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading UK financial institution seeks a Customer Service Consultant (Money Confidence Expert) in Clydebank to enhance customer confidence in banking. This full-time position requires exceptional customer service skills, the ability to understand customer needs, and digital proficiency. Responsibilities include assisting personal and business customers with their banking options and proactively educating them about available services. This role offers a competitive salary, excellent benefits, and a dynamic working environment.

Benefits

Extra 9% of salary for flexible benefits

Variable Pay Award based on performance

Company pension up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Passionate about customer experience.
• Great with people and able to build relationships.
• Ability to assist customers with digital banking.

Responsibilities

• Help customers build confidence in banking channels.
• Respond to customer enquiries and address their needs.
• Educate customers on products and services.

Skills

Exceptional customer service skills

Understanding customer needs

Problem-solving abilities

Team player

Digital proficiency

Job description

A leading UK financial institution seeks a Customer Service Consultant (Money Confidence Expert) in Clydebank to enhance customer confidence in banking. This full-time position requires exceptional customer service skills, the ability to understand customer needs, and digital proficiency. Responsibilities include assisting personal and business customers with their banking options and proactively educating them about available services. This role offers a competitive salary, excellent benefits, and a dynamic working environment.