Customer Services Coordinator - Housing, Property Services/Asset Management, Repairs

Informed Recruitment Limited; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A specialist recruitment firm in the UK seeks a Member Services professional. You'll support department heads, engage with members, and ensure outstanding customer service. This hybrid role offers a competitive salary, benefits package, and growth opportunities. Ideal for candidates with customer service backgrounds and strong MS Office skills.

Benefits

Competitive salary

Car allowance

Healthcare benefits

Generous holiday allowance

Qualifications

• Background in customer services or account management.
• Experience in office administration for efficient customer experience.
• Strong communication skills to liaise with various stakeholders.

Responsibilities

• Support department heads in providing outstanding customer service.
• Engage with and support members, draft communication materials.
• Compile management reports and conduct competitor analysis.

Skills

Customer Services

Account Management

MS Office skills

Analytical skills

Job description

Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services.

Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.

The objective of the role will be to support department heads to ensure outstanding customer services are provided to customers and supply chain partners. Your day‑to‑day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member review packs for existing members; compiling management, operational and supply chain reports; identifying potential new members and competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creation; and identifying additional opportunities with which to support members.

Background

The role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path.

• Customer Services / Account Management – A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
• Administrator / Executive Assistant – Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
• Property background – Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
• Supply Chain / Merchants – Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, and/or Property services sectors with knowledge of the relevant goods, services, prices, and people.

Essential Skills

• Self‑starter with a positive approach with a background in customer services or account management.
• A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
• The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment.
• The ability to engage with prospective customers in a face‑to‑face capacity at conferences, seminars, and workshops.
• Strong MS Office skills.

Highly Desirable / Will Strengthen Application

• Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
• A base understanding of procurement.

As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in London, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.

Interviews are available now, so please apply without delay to secure your slot!

Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.