Customer Care Manager jobs in United Kingdom

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Edinburgh, United Kingdom

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Yes

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ca08813205b0

11

26.04.2025

10.06.2025

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Work Flexibility: Field-based

Why join Stryker?

Are you looking to be part of a motivated, highly visible team with a leader in the medical device industry? Do you thrive in a fast-paced environment? Are you a high achieving sales professional, top of your league tables? Do you have a passion and a drive for quality? If so, we want to hear from you.

The Role

As a Territory Sales Manager within the Surgical Technologies (ST) Division in Scotland, you will play a significant role within a highly engaged and successful sales team, who all share the same belief; helping our customers to improve patient care and outcomes through the use of our products and services. Our new team member must contribute to our inclusive team culture which, is very much aligned to Stryker’s values – integrity, accountability, people and performance.

This large, key territory carries both huge potential for sustainable growth, as well as a solid base business of existing customer accounts and is therefore an essential contributor to the future success of the business.

The successful candidate will be responsible for our ST portfolio, requiring a hypergrowth mindset to drive adoption of our Neptune 3, Neptune S and SafeAir portfolios. The focus for the role is to drive capital sales growth whilst delivering value-based business proposals to key target customers across Scotland. This role involves market creation and change management, therefore a strong understanding of the capital sales/business case process across the NHS & Private sector will be viewed favourably.

Responsibilities

1. Develop and maintain outstanding relationships with Stryker’s existing customers and drives recurrent sales cycles and continuous growth.

2. Cultivate new sales opportunities in-line with our strategy, whilst creating and executing a quarterly/annual business plan to achieve quota

3. Deliver training sessions and workshops on the use of our ST products to Health Care Professionals

4. Create and present business cases for our product portfolio to key customer stakeholders (right up to C-Suite level)

5. Map details of customers and maintain a business plan highlighting daily, weekly and monthly goals. Prioritising and allocating resources to effectively grow your territory

6. Attending training meetings, trade shows and other internal/ external events to represent Stryker and give visibility to our products.

7. Achieve territory financial targets through effective pipeline management

Who we want

Charismatic networkers – Relationship focussed people who intentionally make connections with both internal partners and external contacts.

Strategic closers Salespeople who close profitable business and consistently exceed their performance objectives.

Challengers - People who seek out the hard projects and work to find just the right solutions.

Game Changers Persistent salespeople who will stop at nothing to live out Stryker’s mission to make healthcare better.

Customer-Oriented achievers Representatives with an unparallel work ethic and customer-focused attitude who bring value to their performance objectives.

Teammates Partners who listen to ideas, share thoughts and work together to move the business forward so that both you and the team win.

What you need

• Training in a medical / scientific / technical career or a degree in sciences / business based subject (or equivalent experience)
• Proven success in sales (medical device experience would be advantageous)
• Proven success in capital sales (understanding of the NHS procurement cycle would be advantageous)
• An individual who takes ‘ownership’ with a focus on delivering results
• Ability to demonstrate your drive and desire to consistently succeed and win
• Ability to work autonomously, organise your own diary and prioritize workload
• Somebody aligned to our Values –Integrity, Accountability, People, and Performance
• Strong communication and interpersonal skills
• Commercial acumen, ideally a knowledge of the NHS / Private medical sector
• English language
• A full, valid driver’s license

What do we offer in return?

• Ability to discover your strengths, follow your passion and own your own career
• In-house product training program
• Field sales training
• Sales career path toward uncapped earning potential
• Quality products that improve the lives of customers and patients
• A winning team driven to achieve our mission and deliver remarkable results
• Co-workers committed to achieving more and winning the right way

Our benefits include bonuses; commissions; healthcare; family and parenting leaves; wellness programs; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

In line with the requirements of the role, you will also receive a mobile phone, laptop, and company car or car allowance.

Who is Stryker?

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including orthopaedics, medical and surgical, and neurotechnology & spine products to help people lead more active and more satisfying lives.