Senior Digital Account Manager

FyrFly Venture Partners; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading digital solutions firm in the UK is seeking an experienced Senior Digital Account Manager to lead growth across EMEA. This hybrid role involves strategic account management, overseeing partner onboarding, and ensuring alignment between teams. Ideal candidates will have substantial experience in digital account management and effective communication skills. The position offers competitive benefits including flexible working arrangements and private medical insurance.

Benefits

25 days annual leave plus additional appreciation days

Private medical insurance

Pension scheme

Hybrid working flexibility

Recognition program with financial rewards

Qualifications

• Several years of experience in digital account management or strategic partnerships.
• Experience in gift card, fintech, digital platforms, or e-commerce preferred.
• Proven success in managing multi-country accounts and cross-functional teams.

Responsibilities

• Own and drive growth across a portfolio of high-potential accounts.
• Lead onboarding new partners in collaboration with cross-functional teams.
• Act as a key point of contact between EMEA and US-based teams.
• Identify upsell and cross-sell opportunities across accounts.
• Serve as a strategic sparring partner to the team lead.

Skills

Digital Account Management

Strategic Partnerships

Communication

Fluency in English

Job description

Senior Digital Account Manager

ID

2025-24008

Category

Customer Service

Position Type

Full Time

Location : Location

UK-Hertfordshire-Hemel Hempstead

About Blackhawk Network:

At Blackhawk Network (BHN), we empower businesses by offering the world’s largest network of branded payment solutions. From gift cards and e-gifts to corporate payouts and rewards, we deliver innovative, seamless solutions globally through our network of over 400,000 consumer touchpoints.

Overview:

Job Title: Senior Digital Account Manager – EMEA

Contract: Permanent

Workplace: Hybrid – 2 days in office per week

Hours: 35 hours per week

Reports to: Sr. Director, Operations (Commerce)

We’re looking for a driven and collaborative Senior Digital Account Manager to join our international Digital team and help accelerate growth across BHN EMEA. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, leading them through onboarding, growth, and long-term success. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts.

This role is ideal for someone who thrives in a fast-moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike.

We welcome candidates based in either the UK or The Netherlands to apply.

Responsibilities:

• Strategic Account Management: Own and drive growth across a portfolio of high-potential accounts. Create and execute account plans that align with BHN’s digital strategy.
• Partner Onboarding Leadership: Take the lead on onboarding new partners in collaboration with product, legal, operations, and global teams. Ensure smooth, fast, and scalable launches.
• Cross-Market Coordination: Act as a key point of contact between EMEA and US-based teams, ensuring alignment on commercial strategy, operational readiness, and partner needs.
• Revenue Growth & Reporting: Identify upsell and cross-sell opportunities, support QBRs, and ensure your accounts contribute to revenue targets. Deliver clear reporting on account health and growth.
• Internal Leadership: Serve as a strategic sparring partner to the team lead and help build a culture of ownership, quality, and collaboration.

Qualifications:

• Several years of experience in digital account management or strategic partnerships
• Experience in gift card, fintech, digital platforms, or e-commerce preferred
• Proven success in managing multi-country accounts and cross-functional teams
• Strategic thinker with a hands-on mentality
• Strong communicator across different seniority levels and geographies
• Fluent in English (German or Dutch is a plus)

Benefits:

• Work-Life Balance: 25 days annual leave plus additional appreciation days, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities, and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!

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