Customer Care Manager jobs in Regno Unito

Company & Culture

EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments including stocks, ETFs, bonds, futures, and options all within a single, multi-currency account.

We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future.

As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset our people. Join us in shaping the future of finance.

About The Role

We are expanding our Global Sales Force and seeking established Global Relationship Managers in various locations.

The ideal candidates will have a strategic mindset, excellent communication skills, and the ability to manage complex client interactions across different time zones and cultures. He/She will be passionate about offering truly unlimited investment opportunities for existing clients and willing to prospect new markets and attract new clients.

The candidate must have experience in business development and selling to HNWI, Private Wealth Management, Asset Managers, Fund Managers, Family Offices, and other private investors.

Reporting Line - Regional Head of Sales

Worksite: Remote/ Hybrid/ On-site (options vary by location)

Responsibilities

Client Relationship Management:

Act as a liaison to top-tier clients, including premium retail and institutional clients, financial institutions, and high net-worth individuals.

Provide solutions to client inquiries while complying with all company policies, practices, and procedures.

Conduct regular meetings with clients to review their needs, goals, and satisfaction levels.

Business Development:

Identify opportunities to expand services and solutions to existing clients.

Collaborate with the Regional Head, sales, and marketing teams to formulate strategies aimed at enhancing client relationships and supporting business development.

Negotiate contracts and agreements to enhance business performance and client satisfaction.

Problem Management and Resolution:

Focus on managing wide-scale service issues and handling trade-related problems.

Oversee trade and margin analysis, manage accounts and funding processes, and apply a strong understanding of cash markets, equities, and derivatives to support client needs.

Address and resolve client issues promptly and effectively.

Strategic Planning:

Develop and implement strategic plans to enhance client relationships and achieve business objectives.

Analyze market trends and client feedback to identify areas for improvement and innovation.

Collaborate with internal teams to ensure alignment with client expectations and company goals.

Project Management:

Oversee the delivery of services and solutions to clients, ensuring timely and successful implementation.

Work in cross-functional teams to address client issues and deliver exceptional service.

Monitor projects' progress and report on key performance indicators (KPIs).

Internal Coordination:

Coordinate with various internal departments, such as technical operations and programming, to analyze and escalate issues appropriately.

Maintain detailed records of client interactions, contracts, and agreements.

Prepare regular reports on client status, project progress, and business development activities.

Qualifications

10+ years in a Sales role in the Financial Services/Investment industry

A valid business contact network to build a sales pipeline (HNWI, Private Wealth Management, Asset Managers, Fund Managers, Family Offices, and other private investors)

Excellent knowledge of the securities market: stocks, ETFs, bonds, futures and options

Proven experience in financial service sales and key account management providing solutions based on customer needs

Strong understanding of international business practices and cultural sensitivities.

*Motivation for Sales (Hunting and New Business development) and highly energetic with a good sense of priorities and time management

Fluent English. Additional languages will be an asset

Personality / Mindset

Integrity & loyalty

Team player with advanced communication and collaboration skills

A hands-on, can-do attitude - always looking for solutions and thinking out of the box

Capability to work and succeed in the fast pace and ever-changing environment

We Offer*

• Corporate benefits (choose your preferred options)
• Truly inspiring culture, pleasant and informal work environment
• Ongoing education & training programs
• Opportunity to network and connect in the Corporate Events
• Global career opportunities

*Benefits/perks vary depending on the nature of your employment with the company and the country where you work

A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.

Through our robust, cutting-edge trading platforms, you can offer clients access to comprehensive, global financial instruments and investment possibilities while keeping their data safe and private.