Customer Care Manager jobs in United Kingdom

The salary for this role is £12.40 per hour.

The festive season at Boots is one of our most exciting and important times of the year, and it simply couldn't happen without the energy, warmth and dedication of our store teams. As a Christmas Customer Assistant, you'll be at the heart of the action, greeting customers with a smile, offering product and gift advice, and creating a memorable experience that leads to a happily ever after and keeps them coming back all year round. This role is a great opportunity whether you're just starting your career or have retail or customer service experience and want a fresh challenge. If you love helping people and making their day, this is the job for you. While this is a temporary contract, there may be potential for a permanent role later depending on opportunities in your local area, so it could be the start of a new career with us.

You will work in a Boots store and report to the Assistant or Store Manager. Your responsibilities will include:

• Customer Interaction: You'll offer thoughtful advice, recommend products and highlight our amazing offers to ensure everyone has an enjoyable shopping experience.
• Till Operation: Whether you're wrapping up purchases at the counter or supporting our self-checkout systems, you'll bring energy and efficiency to every transaction.
• Stock Management: You'll keep shelves full so customers can always find what they need during the busiest shopping season.
• Store Presentation: Ensure every area always looks its best.
• Online order support: You may assist with deliveries, picking and packing for online orders as needed.

Full training is provided for this role, but these are the essential skills or experience needed to succeed:

• Available to work Bank Holidays including Black Friday week and weekend, Cyber Monday, Christmas Eve, Boxing Day, New Year’s Day.
• Customer Service Skills: Comfortable approaching customers and providing a personalised experience.
• Operations Ready: Ability to balance customer care with daily shopfloor and operational tasks.
• Tech-Savvy: Ability to learn and use new technology, including handheld devices, tills and self-checkouts.
• Team Player: Collaborative, one-team mindset to help achieve store goals.
• Physical Stamina: Standing, walking and lifting; staying busy and active.
• Brand Ambassador: Alignment with Boots ethos, products and services.

It would be great if you also have

Desirable experience includes:

• Experience in a retail or customer-facing environment
• Familiar with Boots products and services to help customers

There are opportunities to continue your career with us—whether you progress within retail or pharmacy, work towards store leadership, or join our Support Office. Check out success stories here.

• Generous employee discounts
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• Maternity/Paternity/Adoption gift card

We offer a range of benefits in addition to the above; find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Salary estimates on third‑party sites are not provided or endorsed by Boots.

We foster a working environment where consideration and inclusivity help everyone be themselves and reach their full potential. We are an equal opportunity employer, embracing diversity and providing a positive and inclusive working environment for all.

If you're ready to make someone’s day and make a difference, apply now. If your application is successful, we will contact you to attend an in-person interview within the next 14 days. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.

We are recruiting Christmas Customer Advisors for our Cheshunt, Brookfield Centre store. We are looking for candidates to start from October onwards. We have a variety of shifts available, working between 17:00 and 21:00 including weekends. The exact shift patterns will be discussed at interview. The advert may close when we have met our requirements.

Job details

Business Area: Retail | Function: Christmas | Hours per week: 20

Location: Brookfield Centre, Halfhide Lane, Cheshunt, Hertfordshire, UK