Ecommerce - Customer Services Agent

Michael Page; Thatcham; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading recruitment agency is looking for a Customer Services Agent to enhance customer experience in Maidenhead. The role involves responding to queries, resolving complaints, and maintaining customer records. Ideal candidates will have previous customer service experience, strong communication skills, and proficiency in CRM tools. A competitive salary of £24,000 - £26,000 is offered, along with opportunities for growth and a professional work environment.

Benefits

Competitive salary

Permanent position

Opportunities for growth

Supportive work environment

Qualifications

• Previous experience in a customer service role, preferably in retail.
• Strong written and verbal communication skills.
• Proficiency in using CRM tools.

Responsibilities

• Respond to customer queries via various channels.
• Provide accurate information about products and services.
• Resolve customer complaints to ensure satisfaction.
• Maintain customer records with attention to detail.
• Collaborate with internal departments to meet customer needs.
• Suggest improvements to customer service processes.

Skills

Customer service experience

Strong communication skills

Proficiency in CRM tools

Problem-solving mindset

Time management

Professional demeanor

Job description

Overview

Are you passionate about delivering exceptional customer service? We are seeking a Customer Services Agent to join a retail-focused team in Maidenhead, helping to enhance the customer experience through efficient and professional support.

Description

• Respond promptly to customer queries via phone, email, and other communication channels.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints effectively, ensuring satisfaction and retention.
• Update and maintain customer records in the database with attention to detail.
• Collaborate with internal departments to address customer needs efficiently.
• Identify opportunities to improve the customer service process and suggest enhancements.
• Assist with order processing, tracking, and follow-up as needed.
• Adhere to company guidelines and comply with retail industry standards.

Qualifications

• A successful B2C Customer Services Agent should have:
• Previous experience in a customer service or similar role, preferably within the retail industry.
• Strong communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) tools or related systems.
• A problem-solving mindset with a focus on customer satisfaction.
• The ability to manage time effectively and handle multiple tasks efficiently.
• A professional and courteous manner when dealing with customers and colleagues.

Offer

• A competitive salary ranging from £24,000 - £26,000 per annum.
• A permanent position with opportunities for growth and development.
• A supportive and professional work environment in Maidenhead.
• The chance to work with a respected company in the retail industry.

If you are enthusiastic about contributing to a high-quality customer service team, apply today to take the next step in your career.