Client Service Executive – Commercial Insurance

Willis Towers Watson; Ipswich; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading global insurance firm is seeking a Client Service Executive in Ipswich. The role involves providing exceptional client service and managing a diverse portfolio across various sectors. Candidates should have strong client service skills and technical knowledge in commercial insurance. The firm embraces diversity and offers a hybrid work model, promoting an inclusive environment.

Benefits

Collaborative culture

Career growth opportunities

Hybrid work style

Recognition and rewards

Qualifications

• Proven track record of delivering outstanding client service.
• Thorough technical knowledge of Commercial Insurance programmes.
• Ability to manage workload and balance competing priorities.

Responsibilities

• Understand clients' business and risk management needs.
• Optimize revenue from new and existing clients.
• Communicate effectively to maximize service delivery.

Skills

Client service excellence

Technical knowledge of insurance

Communication skills

Negotiation skills

Team collaboration

Education

Working towards or gained a Dip CII

Job description

Overview

Are you passionate about client service and have a broad knowledge of insurance products and markets? If so, we have an exciting opportunity for you to join our GB Retail business as a Client Service Executive.

Why Join Us?

• Collaborative Culture: Work in a supportive and collaborative team where everyone’s ideas are valued.
• Career Growth: Enjoy ample opportunities for professional development and career advancement.
• Recognition and Rewards: Be recognized and rewarded for your hard work and achievements.
• Hybrid Work Style: Enjoy the flexibility of working from home 2-3 days per week.
• Multiple Office Locations: Choose from Ipswich, Manchester, Edinburgh, Bristol, Birmingham, Glasgow, Reading, Cardiff and Leeds.

About the Role

In this role, you'll provide outstanding client service and support to a diverse portfolio of new and existing clients across various exciting industry sectors, including Infrastructure & Utilities, Manufacturing & Industrial, Land Transport, Leisure & Hospitality, Retail, and Professional Services. No two days are ever the same, offering you a variety of new challenges and opportunities to manage and develop relationships.

Responsibilities

• Client Relationship Management: Understand clients' business and risk management needs, establish and maintain active relationships with primary stakeholders and decision-makers, and deliver profitable business solutions.
• Placement Management: Optimize revenue from new and existing clients using a range of placement channels and markets.
• Operational & Service Delivery: Communicate effectively with clients, colleagues, and markets to maximize service delivery levels.

Qualifications

The Requirements

• What We're Looking For:
• Proven track record of delivering outstanding client service.
• Thorough technical knowledge of Commercial Insurance programmes including but not limited to Property Damage/Business Interruption, Liability, and Motor Insurance.
• Strong communication, negotiation, and influencing skills.
• Ability to manage your workload and balance competing priorities.
• Team player who works effectively in various teams.
• Working towards or have gained a Dip CII or willing to do so.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.