Client Relationship Manager

Page 1 Recruitment; Wales; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is seeking a Client Relationship Manager in Cardiff. You will strengthen client relationships while driving upsell opportunities. Ideal candidates should have experience in client-facing roles and a passion for customer service. The role offers a basic salary of £28,000, benefits like flexible working hours, and great team culture.

Benefits

£28,000 Basic Salary

Regular pay reviews

Flexitime

Birthday off

Extended Christmas break

Takeaway Fridays

Free parking

Generous sick leave

Qualifications

• At least 1 year in a client-facing sales or account management role.
• Demonstrated success managing business accounts and delivering upsell results.
• Clear, confident, and persuasive—both spoken and written.

Responsibilities

• Act as the main point of contact for a portfolio of valued B2B clients.
• Build lasting relationships via phone and email, responding to queries and solving issues quickly and professionally.
• Use your upselling skills to recommend additional products and services that genuinely benefit the customer.
• Manage complaints with care, providing fast, effective resolutions.
• Collaborate with internal teams to ensure smooth day-to-day operations and a seamless customer experience.

Skills

B2B relationship management

Upselling

Customer service

Communication

Job description

Overview

Client Relationship Manager – Cardiff – £28,000 + Benefits

Are you an experienced Client Relationship Manager with a talent for B2B upselling? Ready to elevate your career in a dynamic, customer-focused environment? Look no further!

Page 1 Recruitment is proud to be partnering with a thriving comparison platform based in Cardiff. This forward-thinking company is expanding rapidly and offers a supportive, collaborative environment where your growth truly matters.

We're on the hunt for a talented Client Relationship Manager to join a vibrant and ambitious team. You\'ll play a key role in strengthening client relationships, driving upsell opportunities and delivering exceptional service.

Responsibilities

• Act as the main point of contact for a portfolio of valued B2B clients.
• Build lasting relationships via phone and email, responding to queries and solving issues quickly and professionally.
• Use your upselling skills to recommend additional products and services that genuinely benefit the customer.
• Manage complaints with care, providing fast, effective resolutions.
• Collaborate with internal teams to ensure smooth day-to-day operations and a seamless customer experience.

Qualifications

• At least 1 year in a client-facing sales or account management role.
• Demonstrated success managing business accounts and delivering upsell results.
• Clear, confident, and persuasive—both spoken and written.
• A positive, proactive approach and a passion for collaboration.

What\'s in It for You?

• £28,000 Basic Salary
• Regular pay reviews and a dedicated training budget.
• Flexitime and a relaxed dress code.
• Your birthday off and an extended Christmas break.
• Takeaway Fridays, free parking, generous sick leave—and more!

If you\'re passionate about building B2B relationships, excel at upselling, and are looking for an exciting, supportive work environment, apply now! Or contact Chengi at Page 1 Recruitment today at (phone number removed)