Multilingual Customer Consultant (German & English)

Team Jobs - Commercial; Ringwood; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A customer service recruitment agency is seeking a Multilingual Customer Consultant to provide support to German-speaking customers while working 80% from home. The ideal candidate will have a strong telephone manner and problem-solving skills. This full-time role offers a salary of £12.65 per hour plus bonuses, with shifts scheduled Monday to Saturday. Join a fun, supportive environment with opportunities for career growth.

Benefits

Competitive pay at £12.65 per hour

Hybrid working model

Opportunities for career growth

Qualifications

• Fluency in German and English (written & spoken) is essential.
• Previous experience in customer service is desirable but not essential.
• Strong problem-solving and analytical skills are needed.

Responsibilities

• Handle inbound customer queries via phone, email, and live chat.
• Provide professional support to German-speaking customers.
• Collaborate with team leaders to exceed service targets.

Skills

Fluent in German and English

Excellent telephone manner

Strong problem-solving skills

Job description

Overview

Multilingual Customer Consultant (German & English)

Location: Ringwood (Hybrid - 80% home-based)

Salary: £12.65 per hour + bonus (OTE)

Hours: Monday-Saturday, shifts between 8:00am-8:00pm (rota supplied monthly)

Contract: Full-time

What you will do

• Handle inbound customer queries via phone, email, and live chat.
• Provide clear, accurate, and professional support to German-speaking customers.
• Deliver solutions with empathy and efficiency, building trust and satisfaction.
• Collaborate with team leaders and colleagues to exceed service targets.
• Maintain professionalism and reliability in all customer interactions.
• Work flexibly on a monthly rota between 8am-8pm, Monday to Saturday.

What we are looking for

• Fluent in German and English (written & spoken).
• Excellent telephone manner, literacy, and numeracy.
• Strong problem-solving, decision-making, and analytical skills.
• Previous experience in customer service or call centres is desirable but not essential.
• Positive, adaptable, and eager to learn.

What is in it for you

• Competitive pay at £12.65 per hour + bonus (OTE).
• Hybrid working - 80% home-based, with office days for training and team sessions.
• The chance to join a global organisation with long-term career growth opportunities.
• A fun, supportive environment where your ideas and contributions are valued.

Ready to take the next step in your career? Apply today and join a team that's passionate about creating outstanding customer experiences!

INDCP