Sales Advisor (North London)

FEXCO; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading foreign exchange provider in Greater London is looking for a Retail Sales Advisor to join their team. This full-time role involves delivering excellent customer service and meeting sales targets across multiple stores. Candidates should have experience in cash handling and a passion for customer engagement. The position offers a competitive salary, benefits such as bonuses and holidays, and the opportunity to work in a supportive team environment.

Benefits

Annual discretionary bonus

Quarterly targeted bonus scheme

28 days holiday increasing to 31

BUPA medical cash plan

Discounted travel money

Free uniform

Full training programme

Qualifications

• Demonstrable customer service experience in a cash handling environment.
• Experience with foreign currencies is preferred.

Responsibilities

• Identify and deliver customer requirements, maximising sales.
• Achieve individual and team sales and service targets.
• Ensure effective cash handling and reconciliation.

Skills

Excellent customer service skills

Numerate with excellent accuracy

Flexible and can-do attitude

Job description

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996,CEChas been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Retail Sales Advisor to join our team in our North London stores.

This is a permanent full-time role working 37.5 hours per week across 5 days. These days could be any day from Monday-Sunday. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.

The role covers our stores in : Edmonton, Barnet, Finchley and Oakwood.

We offer a competitive salary, paying £13.41 per hour, and great benefits which include : an annual discretionary bonus, a quarterly targeted bonus scheme, 28 days holiday increasing to 31 (pro rata) with service, enrolment on a BUPA medical cashplan, discounted travel money, free uniform, and a full training programme. You'll work alongside an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities

The successful candidate will be responsible for :

• Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
• Achieving and where possible exceeding individual and team sales and service targets
• Identifying opportunities to cross sell various products and services
• Effective and accurate cash handling and reconciliation
• Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
• Adhering to all Company Policies including Health and Safety, AML and Security
• Dealing professionally and knowledgably with all customer complaints / queries ensuring a satisfactory conclusion is met
• Ensuring telephone calls are answered in a prompt, polite and professional manner
• Undertake marketing initiatives, to promote the Bureau and increase brand awareness
• Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required

• Demonstrable excellent customer service experience ideally obtained in a cash handling environment
• Experience of working with foreign currencies is preferred

Competencies required

• Demonstrable superior customer service skills
• Numerate, with excellent accuracy and an eye for detail
• Comfortable communicating on all levels including within the business and to external customers and suppliers
• Must be flexible and have a can-do attitude and approach

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.