Customer Care Assistant jobs in United Kingdom

The Neurology Nurse Specialist will work across numerous specialities within the neurology spectrum, providing expertise in identification and management of long term conditions. These will include but are not limited to Epilepsy, Multiple Sclerosis, Epilepsy, Parkinsons and Motor Neurone Disease.

You will be responsible for delivering high quality and safe services to patients throughout the Cheshire and Merseyside region, with involvement in services delivered in North Wales.

Provide in-depth assessment of people with Long term neurological conditions considering other co-morbidities that may be present, and provide a comprehensive nursing assessment, plan care and evaluate interventions according to the changing health needs of the patient.

Work collaboratively with other professionals and agencies to ensure patients' needs are met.

Develop Nurse-Led clinics to provide people with information and support regarding their condition.

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Please see the job description and person specification document for detailed information about the job description for this vacancy.

• Current NMC Registration
• 1 st level Degree relevant to clinical specialty
• Portfolio to show evidence and experience in Long Term Neurological Conditions
• Demonstrable experience within a minimum of one specialty area, Parkinson's, epilepsy, MS or MND
• Willingness and ability to work towards masters level qualification and None medical prescribing
• Successful completion of Neuroscience Module
• Post basic qualification in leadership and / or management
• Teaching qualification

• Significant and demonstrable advanced clinical experience within Neurology
• Ability to demonstrate experience in leading and developing patient pathways
• Evidence line management experience of ward/ specialist nursing teams.
• Experience of successfully managing the implementation of change
• Experience in clinical audit / benchmarking
• Evidence of Independent clinical decision making
• Demonstrates specialist expertise in relation to long term neurological conditions underpinned by theory in a minimum of 1 specialist area.
• Knowledge of Key Performance Indicators relevant to specialty
• Ability to deliver educational programs relevant to specialty incorporating a varied audience
• Ability to write reports demonstrating alignment of the relevant service to the trust strategic objectives.
• Ability to initiate, undertake and participate in audit and research relevant to service needs.
• Evidence of proactive involvement in the development of nurses and nursing practice
• Evidence of demonstrating advancements in relevant clinical via presentations at conferences.

• Extensive skills in history taking and clinical examination
• Ability to collaborate and work with other clinicians
• Evidence of effective people management and leadership skills
• Demonstrate high standards of communication / negotiation skills
• Is able to make operational judgments involving complex facts/situations
• Can demonstrate assertiveness, tact and diplomacy appropriately
• Strong analytical skills and ability to consider the wider picture

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£47,810 to £54,710 a yearper annum pro rata