Customer Care Advisor jobs in United Kingdom

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) – an organisation that takes the best of both and makes it even better. With over 84,000 homes we deliver services to more than 210,000 customers across the Southeast and Southwest.

The vacancy is based out of our Bristol office on a Fixed Term basis until the end of June 2026. You will be in the office a couple of times a week with hybrid working culture.

Working in the Sales Operations Team, you will report directly to the Sales Contract Manager and operate in a wider team.

As the Sales Advisor, you will be working with our new and existing customers to provide excellent customer service using a range of channels including telephone, email, SMS and social media. You'll also be responsible for providing administrative support for the sales service and direct support to our Sales Consultants, dealing with Re‑sales & Staircasing enquiries, Right to Buy and Right to Acquire enquiries along with collating and maintaining information around availability of our developments and homes. Building rapport with our customers and understanding their circumstances is a key part of this role, along with acting as a first point of contact for all customers.

• Demonstrable communication skills and ability to build rapport.
• Passionate about providing excellent customer service.
• Excellent organisational skills and the ability to prioritise.
• Demonstrable strong IT skills in Microsoft applications.
• It would be an advantage if you have a background and experience working in a customer facing environment and not essential to have worked within housing or property.

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay – 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward‑thinking culture, working collaboratively to achieve success.